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Crisis Communications - Lessons from September 11 (Paperback)
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Crisis Communications - Lessons from September 11 (Paperback)
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On September 11, 2001, AT&T's traffic was 40 percent greater
than its previous busiest day. Wireless calls were made from the
besieged airplanes and buildings, with the human voice having a
calming influence. E-mail was used to overcome distance and time
zones. And storytelling played an important role both in conveying
information and in coping with the disaster. Building on such
events and lessons, Crisis Communications features an international
cast of top contributors exploring emergency communications during
crisis. Together, they evaluate the use, performance, and effects
of traditional mass media (radio, TV, print), newer media
(Internet, email), conventional telecommunications (telephones,
cell phones), and interpersonal communication in emergency
situations. Applying what has been learned from the behavior of the
mass media in past crises, the authors clearly show the central
role of communications on September 11. They establish how people
learned of the tragedy and how they responded; examine the effects
of media globalization on terrorism; and, in many cases, give
specific advice for the future.
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