How do ordinary people experience and make sense of the informal
justice system? Drawing on original data with British and German
users of Ombudsmen- an important institution of informal justice,
Naomi Creutzfeldt offers a nuanced comparative answer to this
question. In so doing, she takes current debates on procedural
justice and legal consciousness forward. This book explores
consciousness around 'alternatives' to formal legality and asks how
situated assumptions about law and fairness guide people's
understandings of the informal justice system. Creutzfeldt shows
that the everyday relationship that people have with the informal
justice system is shaped by their experiences and expectations of
the formal legal system and its agents. This book is an innovative
theoretical and empirical statement about the future prospects for
informal justice in Europe.
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