Have you got something to complain about? Have you been short
changed? Have you complained and got nothing but hollow apologies?
Are you due compensation? Then this book could help. Instead of
writing letters using red biro and block capitals, underlining
every other word, swearing at inappropriate places and writing key
words twice as big, follow the 'I want to complain' philosophy and
make your letters entertaining; make the person dealing with your
complaint want to help you instead of shoving your letter under the
pile of others they have to deal with that day and getting to it
'later'. With eight years experience in a customer management role
for a multi-national retailer, Peter realised that it was the
light-hearted, entertaining letters that received the most
satisfactory resolutions. 'I want to complain' explains exactly
what life is like on the other end of the call-centre telephone and
just how to ensure your complaints are dealt with as a priority.
The second section of the book contains a collection of genuine
complaint letters Peter has written over the years using the
philosophy laid out in the first section, along with their replies
so you can see for yourself just how it works. Those companies
written to include Marks and Spencer, Tesco, Asda and even
Newcastle city council to get a parking ticket revoked - all with
positive resolutions. 'I want to complain' hopes to put the 'fun'
into refund and the 'jest' into goodwill gesture as it takes you on
an entertaining and humorous journey into the world of customer
services.
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