Managing Public Disputes: A Practical Guide for Government, Business & Citizens' Groups (Paperback, 2nd Ed.)

• Ten proven principles for managing conflict
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

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