Managing Public Disputes: A Practical Guide for Government, Business & Citizens' Groups (Paperback, 2nd Ed.)

For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:

• Ten proven principles for managing conflict
• A comprehensive framework with step-by-step procedures for creating productive outcomes
• Seven illustrative case examples
• Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
• Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
• Eight tasks targeted for designing an overall strategy for managing public disputes

General

Imprint:	Jossey-Bass Inc.,U.S.
Country of origin:	United States
Release date:	August 2001
First published:	1988
Authors:	S. L. Carpenter
Dimensions:	231 x 154 x 22mm (L x W x T)
Format:	Paperback
Pages:	293
Edition:	2nd Ed.
ISBN-13:	978-0-7879-5742-1
Categories:	Books > Reference & Interdisciplinary > Interdisciplinary studies > Peace studies > General Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations > General
LSN:	0-7879-5742-9
Barcode:	9780787957421

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!