What are the dynamics that shape a primary care team? How can
difficult issues be tackled when aiming towards the government's
strategies? This book shows how good governance and quality
management in general practice can be achieved. It addresses
difficult issues, such as power, leadership, interpersonal
behavior, confrontation, accountability and handling conflict, and
looks at the dynamics of both groups and individuals, and
investigates ways of dealing with them. It provides practical
solutions, questions to help the reader analyze problems and test
their performance, case studies and real examples drawn from the
authors' many years experience in diagnostic management
consultancy. It is essential reading for all members of the new
primary care organizations, especially GPs, practice managers and
nurses.
General
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