A New Approach to Resilient Hospitality Management - Lessons and Insights from Kyoto, Japan (1st ed. 2022)

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan's cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.

General

Imprint:	Springer Verlag, Singapore
Country of origin:	Singapore
Release date:	April 2023
First published:	2022
Authors:	Yoshinori Hara • Senko Ikenobo • Spring H. Han
Dimensions:	235 x 155mm (L x W)
Pages:	134
Edition:	1st ed. 2022
ISBN-13:	978-981-19-1667-0
Categories:	Books
LSN:	981-19-1667-5
Barcode:	9789811916670

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