The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Although the book focuses on one aspect of leadership, interpersonal communication, its purpose is to provide a practical guide to becoming a leader, addressing other aspects of leadership. The author, having worked with students and librarians on local, national, and international levels, has come to believe that interpersonal competence is by far the most important skill for leadership success. While there are many books on leadership, there are none extant that focus on the key attributes of interpersonal communication and/or emotional intelligence for librarians. This book, through explanation of theory and application to practice of librarianship will outline concrete steps to improving interpersonal skills/communication. All in the context of other attributes of leaders, it will show how interpersonal skills are not only achievable, but paramount in achieving career success.