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Elgar Advanced Introductions are stimulating and thoughtful
introductions to major fields in the social sciences, business and
law, expertly written by the world’s leading scholars. Designed
to be accessible yet rigorous, they offer concise and lucid surveys
of the substantive and policy issues associated with discrete
subject areas. This Advanced Introduction to Service Innovation
explores a key driver of the service economy, addressing in
particular the definition and conceptualization of innovation in
services, and its measurement, using both traditional and new
measures. The authors address pertinent questions such as: What is
innovation in services and how is it conceptualized? How is it
measured? How is it organized and managed within both service and
non-service firms? Key Features: Identifies potential challenges
and outlines the future of research Reflects on the rise of
innovation networks in the field of services Provides a
comprehensive review of advances in the field of service innovation
over the last 30 years Illustrates via in-depth discussions the
progress, and the gaps to be filled, in the measurement of service
innovation This insightful book will be a useful introduction for
both undergraduate and graduate teaching of organisational
innovation, economics of innovation and services. It will also be a
valuablel resource for researchers and business and policy
practitioners in the field of service innovation.
Elgar Advanced Introductions are stimulating and thoughtful
introductions to major fields in the social sciences, business and
law, expertly written by the world’s leading scholars. Designed
to be accessible yet rigorous, they offer concise and lucid surveys
of the substantive and policy issues associated with discrete
subject areas. This Advanced Introduction to Service Innovation
explores a key driver of the service economy, addressing in
particular the definition and conceptualization of innovation in
services, and its measurement, using both traditional and new
measures. The authors address pertinent questions such as: What is
innovation in services and how is it conceptualized? How is it
measured? How is it organized and managed within both service and
non-service firms? Key Features: Identifies potential challenges
and outlines the future of research Reflects on the rise of
innovation networks in the field of services Provides a
comprehensive review of advances in the field of service innovation
over the last 30 years Illustrates via in-depth discussions the
progress, and the gaps to be filled, in the measurement of service
innovation This insightful book will be a useful introduction for
both undergraduate and graduate teaching of organisational
innovation, economics of innovation and services. It will also be a
valuablel resource for researchers and business and policy
practitioners in the field of service innovation.
The Encyclopedia of Services is a ground-breaking resource that
offers a unique overview of what constitutes the main source of
wealth and employment in our contemporary economies, namely
services. Divided into five thematic parts, the Encyclopedia
thoroughly examines services from a variety of disciplinary
perspectives. It provides a pedagogical state of the art review of
283 topics falling within the scope of the major streams of service
studies, such as services in economic thought, services management
and services innovation. Each entry describes, synthesizes and
discusses the main dimensions of the given topic, highlighting key
research areas and literature. This Encyclopedia will be
particularly invaluable for researchers and students in the
economics, sociology, political science and management fields as
well as practitioners in the private and public sector. Key
Features: First encyclopedia of service studies covering the key
topics in the field Entries written by 241 leading scholars and
practitioners from 39 different countries Fully supported by The
European Association for Research on Services (RESER)
Multi-disciplinary approach across the fields of economics,
management, sociology, geography, but also political science and
history.
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