Key features of this text: How to study the text Author and historical background General and detailed summaries Commentary on themes, structure, characters, language and style Glossaries Test questions and issues to consider Essay writing advice Cultural connections Literary terms Illustrations Colour design

Being confident is absolutely key to achieving your goals at work. It helps you communicate clearly, as well as building credibility with others. This guide looks at the tools at your disposal in order to be more personally effective and to reinforce your self-esteem at the same time. What does it cover? * Confidence and self-esteem * Personal goals * Managing your emotions * Assertiveness * Acting the part * Looking after yourself You may be starting your working-life, returning to work, facing a new challenge or picking yourself up after a disappointment or set-back - this book is for anyone who needs a confidence boost at any time.

There are things that will motivate most people in many situations but they do not produce results every time and with every individual. This book demonstrates that motivational skills can be learned and that ultimately to be a good motivator a manager needs to be able to step into shoes of their staff. This practical guide will help managers responsible for the performance of others. In particular it will support individuals who are new to management and it will also add value to more experienced managers who recognise they have problems motivating their staff.Includes: What is motivation, who is responsible for motivating people at work, walking the job behavioural scientists, motivating different personality types.