Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

"How Knowledge Workers Get Things Done "describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways."

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Thirty-seven-year-old Bill Moore, retiring from his Naval career during the turmoil of the '60s, turns to Australia as a haven for his six children. Will they adapt to being foreigners in a strange land, he wonders. Will his wife, accustomed to American conveniences, be able to cope with a 1930 lifestyle? Join the family on their sea voyage to the land "down under." Camp with them as they trek across the continent to Western Australia. Race with them through uncharted Aboriginal territory. Stay with them on their return to the east coast. Explore the delights of tropical Queensland. Climb on the ferry and chug across Redland Bay as they pursue their quest for an island farm. This family odyssey, for all ages, will delight, amaze and amuse. Move to Australia? You've Got to be Kidding! is an easy read. Heartache and humor dance across pages filled with life's trials and rewards. Connie Moore To have a large family and to see the world were seemingly impossible dreams for a young girl growing up in a small New England town. But dreams do come true. Connie Moore, lecturer, teacher, author, wife of a Navy career man, and mother of seven children has done both. She traveled widely living in the north, south, east, and western parts of the United States, and overseas in Guam, Japan, and Australia. "My greatest career and biggest achievement," she says with a happy grin, "was being a mother to my seven children.