The aim of this book is to equip any person working in an office environment with the basic knowledge, skills and attitudes to communicate effectively in the administrative and office environment. To ensure effective communication, it is necessary to have a basic knowledge of communication and this text will enable one to: understand the importance of good communication in an office environment, as well as the elements of the communication process (verbally and written communication); compile business letters, memoranda and reports; use different forms of electronic communication in the office; and organise all aspects of a meeting and take the minutes.

A successful and competent administrative manager is integral to any profitable and efficient organisation or office. Business Administration has been written specifically for people working in the field of business administration, as well as those studying Business Administration at higher education institutions. The content is specific to the South African market, and it is the only local textbook on this topic. Topics include: The role of administrative management within an organisation; Information systems, office systems and the management of information; Planning, organising, leading, control and problem-solving. Recommended for: Any course on Business Administration. This book provides aspirant administrative managers with a good foundation, and offers practising managers the insight that will enable them to manage the administration needs of an organisation more timeously and efficiently, making them invaluable to that organisation.

Integral to any profitable and efficient organisation or office is a successful and competent administrative manager. Business administration for office professionals has been written specifically for people working in the field of business administration, as well as those studying business administration at higher education institutions. It offers content specific to the South African market. Grounded in research on the roles and responsibilities of managers and administrative practitioners in different organisations in South Africa, topics include: The role of administrative management within an organisation, information systems, information and knowledge management, planning and time management, organising and leading in the administrative function, controlling office activities. The text is divided into two sections: Introduction to the field of administrative management and management in the administrative environment. Part one provides the aspirant administration manager with a good foundation - the knowledge and skills gained here will make the candidate an asset in the office environment. Mastering part two will make the prospective administrative manager invaluable to any organisation.

Fundamentals of office management is aimed specifically at students studying office management and business administration at higher education institutions, as well as employees in an office environment. The topics covered have been identified by researching the tasks and responsibilities of office professionals in different organisations in South Africa.