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Whether it's a disagreement between colleagues, a dispute with
management or large-scale industrial action, conflict at work is a
perennial problem for organizations, their people and profits. The
second edition of Managing Conflict shows HR professionals how to
tackle these problems by not only resolving current issues, but
also preventing future instances of conflict. It includes the
latest research and case studies showing how conflict management
has been impacted by hybrid working models and digitalization.
There are also updates to reflect how resolution is a driver of
trust in organizations, enabling people to disagree more
constructively in a safe environment. This book covers the causes
and costs of conflict, the impact of the psychological contract and
the legal framework for managing workplace disputes both in the UK
and internationally. It shows how to design a conflict management
strategy, develop a formal resolution process and engage
stakeholders and training managers in resolution and mediation
skills. Packed with best practice examples from major UK and
organizations such as Tesco and ParcelForce as well as conflict
resolution toolkits, this book is essential reading for all HR
professionals looking to resolve conflict in the workplace.
Whether it's a disagreement between colleagues, a dispute with
management or large-scale industrial action, conflict at work is a
perennial problem for organizations, their people and profits. The
second edition of Managing Conflict shows HR professionals how to
tackle these problems by not only resolving current issues, but
also preventing future instances of conflict. It includes the
latest research and case studies showing how conflict management
has been impacted by hybrid working models and digitalization.
There are also updates to reflect how resolution is a driver of
trust in organizations, enabling people to disagree more
constructively in a safe environment. This book covers the causes
and costs of conflict, the impact of the psychological contract and
the legal framework for managing workplace disputes both in the UK
and internationally. It shows how to design a conflict management
strategy, develop a formal resolution process and engage
stakeholders and training managers in resolution and mediation
skills. Packed with best practice examples from major UK and
organizations such as Tesco and ParcelForce as well as conflict
resolution toolkits, this book is essential reading for all HR
professionals looking to resolve conflict in the workplace.
SHORTLISTED: Business Book Awards 2022 - People, Culture &
Management category Company culture is the foundation of business
success. Strong culture drives an average of four times more
revenue growth, 12% more productivity and half the employee
turnover rate. Driven by global health, economic and environmental
emergencies and rising social justice and employee activism,
organizations are urgently seeking a new cultural model which will
enable them to thrive. Transformational Culture provides a
blueprint for a fair, just, inclusive, sustainable, and high
performing organization. With a foreword from Dave Ulrich and
expert analysis of the benefits of a people-focused and values lead
organization, it provides 8 transformational enablers to deliver
individual, team and business success. Guidance is also included on
how to tackle toxic cultures and behaviours, how to shift the dial
from retributive to restorative justice, and how to develop humane
and human HR and management systems. The book offers practical
guidance for HR professionals and business leaders on how to
redefine their culture and to embed a unique, practical framework
to assist with the resolution of concerns, complaints, and
conflicts at work. Tried and tested toolkits and templates plus
case studies from organizations who have successfully implemented
this approach including London Ambulance Service, Aviva, The FT and
British Retail Consortium are contained within Transformational
Culture making this an invaluable guide for anyone wishing to put
their people and their values first.
SHORTLISTED: Business Book Awards 2022 - People, Culture &
Management category Company culture is the foundation of business
success. Strong culture drives an average of four times more
revenue growth, 12% more productivity and half the employee
turnover rate. Driven by global health, economic and environmental
emergencies and rising social justice and employee activism,
organizations are urgently seeking a new cultural model which will
enable them to thrive. Transformational Culture provides a
blueprint for a fair, just, inclusive, sustainable, and high
performing organization. With a foreword from Dave Ulrich and
expert analysis of the benefits of a people-focused and values lead
organization, it provides 8 transformational enablers to deliver
individual, team and business success. Guidance is also included on
how to tackle toxic cultures and behaviours, how to shift the dial
from retributive to restorative justice, and how to develop humane
and human HR and management systems. The book offers practical
guidance for HR professionals and business leaders on how to
redefine their culture and to embed a unique, practical framework
to assist with the resolution of concerns, complaints, and
conflicts at work. Tried and tested toolkits and templates plus
case studies from organizations who have successfully implemented
this approach including London Ambulance Service, Aviva, The FT and
British Retail Consortium are contained within Transformational
Culture making this an invaluable guide for anyone wishing to put
their people and their values first.
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