The challenge of managing education effectively is formidable. Written by two education managers, this text explores the issues associated with good leadership in educational and training institutions. It is based on their own work and on a series of detailed interviews with eminent leaders.

Public and private providers of education and training are facing a shift to a more demand-driven market and expectations of greater accessibility, flexibility, quality, relevance and efficiency. Education and training are also being transformed by new information and communications technologies and becoming more global, competitive and commercialized. Such a destabilized and uncharted environment calls for transformational leadership, both at the organizational and the operational level, to energize and empower others to share the vision of what can be accomplished, to change work cultures and to create systems that are responsive andsustainable. In this thought-provoking and ground-breaking book, Colin Latchem and Donald Hanna critically examine: * global developments and trends in education and training* the changes, challenges and choices confronting educators and trainers* the development of an entrepreneurial culture* the processes of organizational change* leadership in traditional and open & flexible learningThe book also features interviews with eighteen distinguished educational leaders and innovators from across the globe. These provide unique and fascinating insights into the experiences, principles, ideas, feelings and approaches that CEOs and senior managers can bring to leading their organizations and open learning enterprises. The book concludes by summarizing the key leadership concepts and change strategies that are needed by those who lead or manage open and flexible learning or who aspire to change educational and training organizations and practice in the 21st century.List of contributorsProfessor Dominique Abrioux, President, Athabasca UniversityRobert C Albrecht,Former Vice-President for Academic Affairs and Chancellor Emeritus, Western Governors UniversityProfessor Denise Bradley, Vice-Chancellor, University of South AustraliaProfessor Rajesh Chandra, Deputy-Vice Chancellor, University of the South PacificProfessor Betty Collis, Faculty of Educational Science and Technology and Centre for Telematics and Information Technologies, University of Twente, the NetherlandsSir John Daniel, Vice-Chancellor, Open University, UKProfessor Dato' Gajaraj Dhanarajan, President and CEO of the Commonwealth of LearningProfessor Donald E Hanna, Professor of Educational Communications, University of Wisconsin-ExtensionGlenn R Jones, Founder and CEO, Jones International Universityb": The University of the Web and JonesKnowledge.comProfessor Abdul Khan, Vice-Chancellor of Indira Gandhi National Open University (IGNOU), Chairperson, Distance Education Council (DEe and Director of Development and Training with the Commonwealth of LearningRoger Lewis, Regional Consultant with the UK Higher Education Funding CouncilProfessor Marmar Mukhopadhyay, National Institute of Educational Planning and Administration, IndiaDr Muriel Oaks, Associate Vice-President for Extended University Services, Washington State UniversityJanet Poley, President, American Distance Education ConsortiumSister Joel Read, President, Alverno CollegeBernadette Robinson, Special Professor of Comparative Education, School of Continuing Education, University of NottinghamBarbara Spronk, Executive Director, International Extension CollegeDr Brian Talbott, National Executive Director, Association of Educational Service Agencies