Basics Of Health Care Performance Improvement: A Lean Six Sigma Approach Prepares Future Healthcare Administrators To Meet The Challenges Of A Changing Marketplace Through The Proven Lean Six Sigma Method Of Quality Improvement--Straightforward Principles And Procedures That Enhance How Healthcare Organizations Operate. With An Eye Toward Meeting Consumers' Increasing Demand For Value In Health Care, This New Volume Provides In-Depth Information On Planning And Implementing A "Define-Measure-Analyze-Improve-Control" (DMAIC) Initiative To Reduce Errors And Improve Performance In Healthcare Settings, And Serves As An Essential Reference On The Basics Of Lean Six Sigma And Its Application In Augmenting The Quality Of Care. Key Features: Lean Six Sigma Case Studies Drawn From The Industry; A Thorough Exploration Of DMAIC Approach To Quality Improvement; Discussion Questions In Every Chapter Instructor Resources: Instructor's Manual, Powerpoint Presentations, And A Testbank

Now in its second edition, Quality Management in Health Care: Principles and Methods addresses the mounting pressure on the health care industry to control costs while providing the highest quality care and services. In doing so, it provides students with a solid foundation in the implementation of quality improvement activities and the tools necessary to evaluate and improve their efforts toward quality of care. With an emphasis on general theory and practical applications, the text delineates the techniques that form the basis of quality management in medicine, such as group processes, process orientation, statistical process control, and statistical techniques. A clear and concise writing style and effective use of examples, illustrations, and case studies elucidate the complex topics presented in the text.