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Spending twenty-five years in a retail environment teaches you a
lot of things about shopping behavior. It also leads to a lot of
pent up frustration over bad shopping habits. Donna R. Summerlin
vents about the behavior store employees encounter on a daily basis
in a critique that is serious, funny, and instructional. Instead of
continuing to shop like normal, it's time to examine your own
behavior and that of your peers. Summerlin offers insights on how
store employees cope with bad shopping behaviors; ways to overcome
hostility, both as a shopper and employee; tips to help you
remember the importance of good manners; and observations regarding
outrageous behavior that will make you examine your own shopping
habits. Gain an insider's perspective on the true nature of the
retail business, and laugh along the way. Written for shoppers,
store employees, and those seeking to get into the retail business,
"RETAIL-iation" uncovers the unacceptable behavior that goes on
every day, and more importantly, it provides a plan to fix it.
Spending twenty-five years in a retail environment teaches you a
lot of things about shopping behavior. It also leads to a lot of
pent up frustration over bad shopping habits. Donna R. Summerlin
vents about the behavior store employees encounter on a daily basis
in a critique that is serious, funny, and instructional. Instead of
continuing to shop like normal, it's time to examine your own
behavior and that of your peers. Summerlin offers insights on how
store employees cope with bad shopping behaviors; ways to overcome
hostility, both as a shopper and employee; tips to help you
remember the importance of good manners; and observations regarding
outrageous behavior that will make you examine your own shopping
habits. Gain an insider's perspective on the true nature of the
retail business, and laugh along the way. Written for shoppers,
store employees, and those seeking to get into the retail business,
"RETAIL-iation" uncovers the unacceptable behavior that goes on
every day, and more importantly, it provides a plan to fix it.
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