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The Customer Service Your Customers Expect - Stories About Customer Service (Paperback): Brenda Robinson, Harley Robinson The Customer Service Your Customers Expect - Stories About Customer Service (Paperback)
Brenda Robinson, Harley Robinson
R257 R236 Discovery Miles 2 360 Save R21 (8%)
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Writing for the World of Work - Writing Right - A Clear, Concise, Complete, Correct and Courteous Approach to Good Business... Writing for the World of Work - Writing Right - A Clear, Concise, Complete, Correct and Courteous Approach to Good Business Writing (Paperback)
Brenda Robinson, Harley Robinson
R678 Discovery Miles 6 780
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Ships in 10 - 15 working days

Writing for the world of work is a communication skill not a writing skill. Writing at work today is our way of communicating - we email more than we converse. Our writing now "speaks" for us. Technology has not changed the need for effective writing skills at work. Indeed, there may actually be an increased demand for good writers as we embrace the world of emails, electronic reporting, instant messaging and .........

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