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All businesses strive for excellence in today's technology-based
environment in which customers want solutions at the touch of a
button. This highly regarded textbook provides in-depth coverage of
the principles of operations and supply chain management and
explains how to design, implement, and maintain processes for
sustainable competitive advantage. This text offers a unique
combination of theory and practice with a strategic, results-driven
approach. Now in its fourth edition, Operations Management for
Business Excellence has been updated to reflect major advances and
future trends in supply chain management. A new chapter on advanced
supply chain concepts covers novel logistics technology,
information systems, customer proximity, sustainability, and the
use of multiple sales channels. As a platform for discussion, the
exploration of future trends includes self-driving vehicles,
automation and robotics, and omnichannel retailing. Features
include: A host of international case studies and examples to
demonstrate how theory translates to practice, including Airbus,
Hewlett Packard, Puma, and Toyota. A consistent structure to aid
learning and retention: Each chapter begins with a detailed set of
learning objectives and finishes with a chapter summary, a set of
discussion questions and a list of key terms. Fully comprehensive
with an emphasis on the practical, this textbook should be core
reading for advanced undergraduate and postgraduate students of
operations management and supply chain management. It would also
appeal to executives who desire an understanding of how to achieve
and maintain 'excellence' in business. Online resources include
lecture slides, a glossary, test questions, downloadable figures,
and a bonus chapter on project management.
All businesses strive for excellence in today's technology-based
environment in which customers want solutions at the touch of a
button. This highly regarded textbook provides in-depth coverage of
the principles of operations and supply chain management and
explains how to design, implement, and maintain processes for
sustainable competitive advantage. This text offers a unique
combination of theory and practice with a strategic, results-driven
approach. Now in its fourth edition, Operations Management for
Business Excellence has been updated to reflect major advances and
future trends in supply chain management. A new chapter on advanced
supply chain concepts covers novel logistics technology,
information systems, customer proximity, sustainability, and the
use of multiple sales channels. As a platform for discussion, the
exploration of future trends includes self-driving vehicles,
automation and robotics, and omnichannel retailing. Features
include: A host of international case studies and examples to
demonstrate how theory translates to practice, including Airbus,
Hewlett Packard, Puma, and Toyota. A consistent structure to aid
learning and retention: Each chapter begins with a detailed set of
learning objectives and finishes with a chapter summary, a set of
discussion questions and a list of key terms. Fully comprehensive
with an emphasis on the practical, this textbook should be core
reading for advanced undergraduate and postgraduate students of
operations management and supply chain management. It would also
appeal to executives who desire an understanding of how to achieve
and maintain 'excellence' in business. Online resources include
lecture slides, a glossary, test questions, downloadable figures,
and a bonus chapter on project management.
This book illustrates the applications of mobile robot systems in
warehouse operations with an integrated decision framework for
their selection and application. Mobile robot systems are an
automation solution in warehouses that make order fulfillment
agile, flexible and scalable to cope with the increasing volume and
complexity of customer orders. Compared with manual operations,
they combine higher productivity and throughput with lower
operating costs. As the practical use of mobile robot systems is
increasing, decision-makers are confronted with a plethora of
decisions. Still, research is lagging in providing the needed
academic insights and managerial guidance. The lack of a structured
decision framework tailored for mobile robot system applications in
warehouses increases the probability of problems when choosing
automation systems. This book demonstrates the characteristics of
mobile robot systems which reinforce warehouse managers in
identifying, evaluating and choosing candidate systems through
multiple criteria. Furthermore, the managerial decision framework
covering decisions at strategic, tactical and operational levels in
detail helps decision-makers to implement a mobile robot solution
step-by-step. This book puts special emphasis on change management
and operational control of mobile robots using path planning and
task allocation algorithms. The book also introduces focus areas
that require particular attention to aid the efficiency and
practical application of these systems, such as facility layout
planning, robot fleet sizing, and human-robot interaction. It will
be essential reading for academics and students working on digital
warehousing and logistics, as well as practitioners in warehouses
looking to make informed decisions.
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