This book focuses on the training, education, and assistance needs of municipal governments as they prepare to face the challenges of the 21st century. These crises include increased citizen demands, dwindling financial support, technological advances, and demographic trends which result in the additional layering of diversity in the work force. The authors argue that an investment in training represents a commitment to the future of the municipal organization as well as the community itself. An important resource for public administrators and academics.

As services provided by government have expanded over the past several decades, so inevitably, has bureaucracy--especially the corps of professional administrators in charge of programs ranging from health care to the maintenance of efficient transportation networks. Under pressure from reform groups to promote public accountability by involving citizens in the decision-making process, government has begun to place private citizens on many important health, education, transportation, and environmental planning bodies. This study of citizen participation and technocracy, written by twelve prominent specialists, provides the first comprehensive theoretical and empirical analyses of these recent developments and their impact on formulating, directing, and implementing public policies.