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Since 2002, the overall minutes of use and costs for the
Telecommunications Relay Service (TRS) program have grown
significantly due to the advent of Internet-based forms of TRS and
increased usage by the deaf and hard-of-hearing communities. TRS
allows persons with hearing or speech disabilities to place and
receive telephone calls, often with the help of a communications
assistant who acts as a translator or facilitator between the two
parties having the conversation. FCC is the steward of the TRS
program and the federal TRS Fund, which reimburses TRS providers.
This book examines, among other things, changes in TRS services and
costs since 2002; FCC's TRS performance goals and measures and how
they compare with key characteristics of successful performance
goals and measures; and the extent to which the design of the
program's internal control system identifies and considers program
risks.
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