Textbook Full-colour textbook with high quality photos and line drawings, designed to be visually stimulating for the type of learner taking the course. Written specifically around the Foundation Degree framework to ensure that learners have both the theoretical and practical content they need. Also suitable for students taking a HND, and contains valuable further reading for BTEC Level 3 National and A Level students. Strong author team of industry specialists, who are experienced in how to deliver a Foundation Degree. A work based learning chapter equips learners with the necessary skills and guidance on getting into the work place. An extended case study with reflective questions adds a real-world focus enabling candidates to see and learn about real sporting issues in action. A Study Skills chapter explores key skills that Foundation Degree students need particular support with. Companion Website Additional free resources for tutors and learners who have bought the textbook that includes: a list of useful weblinks for further reading material answers to the 'Check your understanding' sections in the textbook.

This book offers a comprehensive review of the landscapes and ecosystems of the Upper Yellow River. It focuses on landscapes as a platform for considering environmental values and issues across the region. The book is based on extensive field-based analyses, applications, and photographs.

Spiritual seekers and travellers will find all the resources they need to walk the Way of St. James in this complete set of maps and town plans covering the sacred route from Lisbon, via Porto, to Santiago de Compostella, including the alternate coastal route. The 2022 edition also includes a Spiritual Variant and a Littoral Path. This newly updated, portable travel companion is light enough to carry while walking long distances each day and contains maps with locations of all pilgrim hostels, the distances between villages, and points of interest, as well as alternative routes and accommodations. The entire guide is provided in five languages: English, Spanish, Portuguese, Italian and German.

John Brierley's book was first published in 1987 and was very well received. It has now been re-issued in its second edition owing to a demand from students and teachers. The book represents the essence of many talks given to parents and teachers of nursery and infant children and teacher trainers. Evidence is used to demonstrate the young brain's potential, flexibility and resilience and to highlight the crucial importance of the pre-school and early school years to later development. The study supports the move for more and better opportunities for children in the crucial years from birth to seven.

2020 edition Now updated to include newer maps and photos, this comprehensive guidebook to the Camino de Santiago and its offshoots contains all the information needed by modern-day pilgrims wishing to walk the sacred Way of St. James. Overview route planners plus daily stage maps and detailed town plans help sojourners with all the advance preparation they need. The maps feature contour guides to help distinguish the terrain that will be crossed each day, while full information on all pilgrim hostels, as well as details for alternative accommodation, allow travelers to plot adequate nightly stopping points. All reference information is accompanied by helpful spiritual guidelines to support the seeker's inner journey as well as the outer pilgrimage. Otherwise known as the Camino Frances, the main route covered in this volume is the most popular sacred route through Spain, from St. Jean Pied de Port to Santiago.

Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!

John Brierley's book was first published in 1987 and was very well received. It has now been re-issued in its second edition owing to a demand from students and teachers. The book represents the essence of many talks given to parents and teachers of nursery and infant children and teacher trainers. Evidence is used to demonstrate the young brain's potential, flexibility and resilience and to highlight the crucial importance of the pre-school and early school years to later development. The study supports the move for more and better opportunities for children in the crucial years from birth to seven.

This book offers a comprehensive review of the landscapes and ecosystems of the Upper Yellow River. It focuses on landscapes as a platform for considering environmental values and issues across the region. The book is based on extensive field-based analyses, applications, and photographs.

This guidebook combines two ancient routes into Santiago that remain largely undiscovered despite their historic significance. Each route offers a very different camino experience but are combined in one volume as they join in A Laxe for the final stages. Each provides the minimum distance required for a pilgrim to apply for a Compostela; but that is not the purpose of this guidebook which seeks to off er alternatives to the busy routes through Sarria and Tui which account for over 80% of all pilgrims to Santiago; by contrast the Camino Invierno currently carries less than 1%. Camino Sanabres offers a link from the Via de le Plata. This guide offers the last 5 stages of that itinerary commencing in Ourense with its rich Roman heritage and extant thermal baths. Excellent rail and road links make the city highly accessible for pilgrims wishing to commence their journey from this point. The acorn would be a fitting symbol for this route that winds its way through ancient oak forest past the Pico Santo into Santiago. Camino Invierno provides a link from the Camino Frances and a wonderful alternative to the routes through Sarria which carry such a large volume of pilgrims. The 'Winter Way' is a camino in its own right as it snakes its way through the mystery of Las Medulas, the largest gold mines in the Roman Empire and now a World Heritage Site (see cover photo). It continues along the sacred banks of the rio Sil, the incomparable Ribeira Sacra with its vineyards and chestnut forests. Its remote location and limited facilities make this a demanding route, well suited for the seasoned pilgrim with an adventurous spirit, seeking a quieter way. This guidebook also seeks to find a balance between the outer and inner journey, between the physical and spiritual, which is why it is subtitled A Practical & Mystical Manual - that we might find a place to eat and sleep at the end of a hard day's walk but also, and crucially, that we might find the courage to dive into the mystery of our own soul awakening.

Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!