Haunted Akron takes a look at the haunted tales of historic Akron, Ohio. Local ghost expert Jeri Holland takes readers on a tour of Akron's historic hauntings, from the ghosts who prowl about the University of Akron to Glendale Cemetery and the supernatural Firestone Tunnels.

The Web has changed the game for your customers-- and, therefore, for you. Now, "CustomerCentric" Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience.

Your business and its people need to be "CustomerCentric"--willing and able to identify and serve customers' needs in a world where competition waits just a mouse-click away. Traditional wisdom has long held that selling means convincing and persuading buyers. But today's buyers no longer want or need to be sold in traditional ways.

"CustomerCentric Selling" gives you mastery of the crucial eight aspects of communicating with today's clients to achieve optimal results: Having conversations instead of making presentations Asking relevant questions instead of offering opinions Focusing on solutions and not only relationships Targeting businesspeople instead of gravitating toward users Relating product usage instead of relying on features Competing to win--not just to stay busy Closing on the buyer's timeline (instead of yours) Empowering buyers instead of trying to "sell" them

What's more, "CustomerCentric Selling" teaches and reinforces key tactics that will make the most of your organization's resources. Perhaps you feel you don't have the smartest internal systems in place to ensure an ideal workflow. (Perhaps, as is all too common, you lack identifiable systems almost entirely.) From the basics--and beyond--of strategic budgeting and negotiation to assessing and developing the skills of your sales force, you'll learn how to make sure that each step your business takes is the right one.

In this important work, Daniele Brillaud provides an illuminating exploration of major concepts in Jacques Lacan's notoriously difficult writings, the Ecrits. To illustrate the theory, she discusses clinical cases and examples from the treatment of patients with a wide range of psychiatric disorders. This book is intended as an introduction to Lacanian theory and practice. Concrete examples show the interdependence of clinical work and conceptual formalisation in Lacan's reading of Freud. A spectrum of disorders and clinical issues is presented, including delusional misidentification syndromes, paranoid psychosis and schizophrenia, hypochondria, Cotard delusion, fetishism, the differential diagnosis of neurosis and psychosis, and more. Brillaud highlights the roots of Lacan's thought in classical French psychiatry and brings out the clinical relevance of his references to linguistics, literature, and topology. Her approach to treating and understanding psychopathology provides invaluable insight into Lacanian theory and clinical practice. This book will be of interest to students of psychoanalysis, clinical psychology, and psychiatry who would like to get a better understanding of Lacan's work and its clinical application, as well as to more experienced clinicians who are interested in the diagnosis and treatment of patients in Lacanian psychoanalysis.

Freud's invention of psychoanalysis was based on his own desire to know something about the unconscious, but what have been the effects of this original desire on psychoanalysis ever since? How has Freud's desire created symptoms in the history of psychoanalysis? Has it helped or hindered its transmission? Exploring these questions brings Serge Cottet to Lacan's concept of the psychoanalyst's desire: less a particular desire like Freud's and more a function, this is what allows analysts to operate in their practice. It emerges during analysis and is crucial in enabling the analysand to begin working with the unconscious of others when they take on the position of analyst themselves. What is this function and how can it be traced in Freud's work? Cottet's book, first published in 1982 and revised in 1996, is a classic of Lacanian psychoanalysis. It is not only a scholarly study of Freud and Lacan, but a thought-provoking introduction to the key issues of Lacanian psychoanalysis.