Haunted Akron takes a look at the haunted tales of historic Akron, Ohio. Local ghost expert Jeri Holland takes readers on a tour of Akron's historic hauntings, from the ghosts who prowl about the University of Akron to Glendale Cemetery and the supernatural Firestone Tunnels.

The Web has changed the game for your customers-- and, therefore, for you. Now, "CustomerCentric" Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience.

Your business and its people need to be "CustomerCentric"--willing and able to identify and serve customers' needs in a world where competition waits just a mouse-click away. Traditional wisdom has long held that selling means convincing and persuading buyers. But today's buyers no longer want or need to be sold in traditional ways.

"CustomerCentric Selling" gives you mastery of the crucial eight aspects of communicating with today's clients to achieve optimal results: Having conversations instead of making presentations Asking relevant questions instead of offering opinions Focusing on solutions and not only relationships Targeting businesspeople instead of gravitating toward users Relating product usage instead of relying on features Competing to win--not just to stay busy Closing on the buyer's timeline (instead of yours) Empowering buyers instead of trying to "sell" them

What's more, "CustomerCentric Selling" teaches and reinforces key tactics that will make the most of your organization's resources. Perhaps you feel you don't have the smartest internal systems in place to ensure an ideal workflow. (Perhaps, as is all too common, you lack identifiable systems almost entirely.) From the basics--and beyond--of strategic budgeting and negotiation to assessing and developing the skills of your sales force, you'll learn how to make sure that each step your business takes is the right one.

The Lost Tradition of Dvořák’s Operas: Myth, Music, and Nationalism examines Antonín Dvořák’s operas, specifically Jakobín and Rusalka, from a critical standpoint, focusing on such criteria as tonal structures, thematic material and motives, subject matter, Czech folklore and musical influences, textual language, nationalism, characters, compositional history, performance history, and reception. This research vindicates and validates Dvořák as an opera composer and shows him to be an overlooked master in nineteenth century opera and the bridge between the Verdi and Wagner traditions.

In time for this year's Halloween revels comes a horrible array of spectres and sorcerers, ghosts and demons, hags and apparitions. From Homer and Horace via Pope and Poe to Graves and Hardy, Poems Bewitched and Haunted draws on three thousand years of poetic forays into the supernatural. Ovid conjures the witch Medea, Virgil summons Aeneas's wife from the afterlife, Baudelaire lays bare the wiles of the incubus, and Emily Dickinson records two souls conversing in a crypt in poems that call out to be read aloud, whether around the campfire or the Ouija board. Ballads, odes, spells, chants, dialogues, incantations - here is a veritable witch's brew of poems from the spirit world. More than 670,000 copies sold worldwide of our 25 Pocket Poet anthologies.

In this important work, Daniele Brillaud provides an illuminating exploration of major concepts in Jacques Lacan's notoriously difficult writings, the Ecrits. To illustrate the theory, she discusses clinical cases and examples from the treatment of patients with a wide range of psychiatric disorders. This book is intended as an introduction to Lacanian theory and practice. Concrete examples show the interdependence of clinical work and conceptual formalisation in Lacan's reading of Freud. A spectrum of disorders and clinical issues is presented, including delusional misidentification syndromes, paranoid psychosis and schizophrenia, hypochondria, Cotard delusion, fetishism, the differential diagnosis of neurosis and psychosis, and more. Brillaud highlights the roots of Lacan's thought in classical French psychiatry and brings out the clinical relevance of his references to linguistics, literature, and topology. Her approach to treating and understanding psychopathology provides invaluable insight into Lacanian theory and clinical practice. This book will be of interest to students of psychoanalysis, clinical psychology, and psychiatry who would like to get a better understanding of Lacan's work and its clinical application, as well as to more experienced clinicians who are interested in the diagnosis and treatment of patients in Lacanian psychoanalysis.