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Customer Mania! - It's Never Too Late to Build a Customer-Focused Company (Paperback): Kenneth Blanchard Customer Mania! - It's Never Too Late to Build a Customer-Focused Company (Paperback)
Kenneth Blanchard; As told to Jim Ballard, Fred Finch
R390 R363 Discovery Miles 3 630 Save R27 (7%) Ships in 10 - 15 working days
The New One Minute Manager (Paperback, New Thorsons Classics edition): Kenneth Blanchard, Spencer Johnson The New One Minute Manager (Paperback, New Thorsons Classics edition)
Kenneth Blanchard, Spencer Johnson 4
R300 R268 Discovery Miles 2 680 Save R32 (11%) View more sellers Ships in 5 - 10 working days

The original, bestselling blockbuster which has transformed businesses worldwide.

The blockbuster number one international bestselling phenomenon is back … not that it ever really went away. This easily-read story quickly demonstrates three very practical management techniques: One Minute Goals, One Minute Praisings and One Minute Reprimands.

The New One Minute Manager also includes information on several studies in medicine and in the behavioural sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all … it works.

The One Minute Manager Meets the Monkey (Paperback, New edition): Kenneth Blanchard, William Oncken, Jr., Hal Burrows The One Minute Manager Meets the Monkey (Paperback, New edition)
Kenneth Blanchard, William Oncken, Jr., Hal Burrows 3
R295 R265 Discovery Miles 2 650 Save R30 (10%) Ships in 9 - 17 working days

That monkey could be someone else's problem!

This book, one of the most liberating in the extraordinary One Minute Manager Library, teaches an unforgettable lesson: how to save time to do what you want and need to do. Step by step the authors show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper person. By using the Four Rules of Monkey Management, managers will learn to become effective supervisors of time, energy and talent – especially their own.

"With humour and logic the authors describe the delicate business of assigning monkeys to the right masters and keeping them healthy…Can lead to effective delegation"
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