This dynamic change management offering from a Robben Island freedom fighter-turned Berlin architect and a leading global change management expert is a how-to-guide for South African business and organisational leaders on how to manage diverse people in ways most beneficial for aims, that move both organisations and the country forward.

Luyanda and Klaus combine decades of professional knowledge and experience as individuals and as a team to provide critical insight into a changing world.

There are plenty of books about the "what" and "why" of the processes of change that companies need to go through. But this is the first book that demonstrates in concrete terms, and with plenty of specific examples, how such changes are best carried out - examples based on practical work and designed to be put into practice. The main part of the book provides the tools needed to do this. The authors offer information on "how to do it" with quick summaries under topics about which little of practical value has yet been published, as well as topics about which the practical manager would otherwise have to plow through whole books.The authors describe the totally new structures that are needed, based on network models and process chains and on a teamwork -based and customer-focussed culture. K. Doppler and Ch. Lauterburg describe the typical phases involved in processes of change, the essential principles of action, and the most important issues arising as these processes develop.

Part I Scenario for the Future Chapter 1 Today's Situation, Tommorrow's Prospects 3 Warning Signals .................. . 3 Structural condition no. 1: reduced time resources 4 Structural condition no. 2: reduced financial resources 5 Structural condition no. 3: dramatic increase in complexity 8 The new challenges 11 Darwin rules ......................... . 18 Chapter 2 Organization: Design for Change 23 New tasks - new structures ... 23 The perfect model: the network . 24 Structural principle: process chains 24 Quantum leap to the third millennium 26 Wanted: motivation and identification 27 Corporate culture: five key factors 29 Survival strategy and safeguarding the future 31 Chapter 3 Leadership: the Manager's New Role 33 Management yesterday - management tomorrow 33 Changing the emphasis 33 Management redefined ..... 34 A profession: manager of change 35 Profiling what's needed for the future 38 Contenta r From dignitary to players' coach ......... . 40 The strategic bottleneck in management capacity 42 Part II Designing Change: Basic Principles 45 Chapter 1 The (Psycho)Logical Basis For Failure 47 Cold start ............. . 47 All things good come from above . 49 The "not invented here" syndrome 50 The wrong question ....... . 50 The solution is part of the problem 51 The human image and the organizational model 51 Outlining what's needed and appealing for behavior to match 52 Playing it down - or the truth by installments 53 Dramatizing - or the business of fear ..... 53 Isolated solutions . . . . . . . . . . . . . . . .. 54 Juggling with names - or the "hidden agenda" 56 The credibility gap . . . . . . . . . . . . . . . .