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This work prepares current and future managers and consultants
focused on health care delivery systems to improve the efficiency
of processes that deliver care. This material will help you manage
capacity, improve patient flow, estimate process costs, and conduct
experiments that lead to process improvement. Essential tools
covered include process mapping and measurement, data collection
and analysis, and the use of discrete event simulation as a tool
for virtual experimentation and improvement. Tools are introduced
with no assumption of prior training. Many examples of settings,
problems, and solutions are presented, along with a generalized
approach to process improvement that is specifically tailored to
health care settings. Readings, exercises, and cases suitable for
discussion or end-course projects are also provided. Writing is
based on a decade of experience teaching at the MBA and MS levels,
managing dozens of improvement processes, and a host of our prior
scholarly publications, book chapters, and case studies.
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