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This book presents strategic perspectives on quality and
flexibility, as well as quantitative tools for assessing their
implementation in a range of systems. It introduces readers to the
global changes in the relative importance of quality strategies and
flexibility strategies over the past 30 to 40 years. In addition,
it presents detailed examples of how multi-purpose techniques such
as design of experiments, petri nets and quality function
deployment can be applied to evaluate quality and flexibility in
the design, planning and operation of various systems. Uniquely,
the book combines strategies and quantitative research tools in a
single volume. It also includes many examples that are accessible
to readers from different disciplines, and familiarizes readers
with techniques that can facilitate their current and future
research - making it a valuable resource for researchers,
practitioners and advanced students alike.
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