Customer Happyland is about you as a business leader gaining clarity where your business is going on how to get there fast! What is the connection between business efficiency, employees' dreams, shareholder's vision and customer needs? This book is about their hidden connection you wouldn't normally see. Myth 1: Average business leaders believe customers are king. They are not! Your organisation must become the center of their life, you must control them and get them to truly believe they can not do without you. Myth 2: Customer Happiness can only be achieved by giving them what they want. Wrong! As with any human being, expectations can, and should be managed, in order to make them happy in advance.

You are on the edge. You want to make that big decision but... you always fail to do so. For some reason you hit a wall, get frustrated. You can almost touch it with the tip of your fingers, yet don't manage to give that necessary step. You feel desperate and confused, you know what to do and even how to do but somehow to remain still, unmoved, paralysed... petrified. You are not alone, this happens to you and all entrepreneurs. That is why i have written, along with a colleague of mine, Gustavo Duque, Afraid of Success, a book about how what you want the most, actually prevents you from getting it in the first place. Get now, study it and rip the benefits. P.S. But there is a catch: If you don't any sort of action, you have wasted your time. Go to www.noelcardona.com/notafraid if you need more convincing.

There are three stages in any company on its journey towards top position in the market: The Flood, The Re-birth and the Race. This book is an essential guide for you to know the path that must be followed and the tools required to be successful on such endeavor. You will learn 23 tools (secrets) which will allow you to create a thriving culture of innovation and leadership, leading your company to achieve recognition, by customers and competitors, on the Quality of your products and services. This book is born from experience rather than theory and therefore is written in plain English for easy understanding.

A short book designed to show the big picture as to how your company can achieve operational excellence. 10 enemies on your road towards a free of errors business. Also the 5 main pillars you need to establish to ensure such enemies are not successful at damaging your business. Operational excellence is just a milestone and successful CEOs must not ignore the rest of the road which ultimate goal is to achieve customer happiness.

This book is about getting the necessary skills required to become an Intentional Winner. In other words, to become one who know where he or she is going and who is willing to take the time and make the effort to transform himself or herself to get where he or she needs to get to. Many people know but most of them don't understand. There is a massive difference between those two and that difference is this: awareness. This book is aimed to build on your awareness and shows you 21 skills you must understand to become an Intentional Winner. I invite you to come with me on this journey a never ending one and that my friend is the fun part of it.

This is not just a book. It is the tool that you need to learn the most important skill that you will require in life, that is, to get your Mental Freedom. What is that would you ask, well, is basically the capacity you have to do what you said you would do, with no excuses and with no hiding from fear or any other reason you may come up with no to achieve your dreams. This book is for people who are committed to their life, the make the most of it, without laziness, without "life is not fair" attitudes. If you have what it takes to break through obstacles and be the best in the work at what you love, this is the book for you.