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Russ Linden's Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness...The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques. From the author of Seamless Government?this hands-on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, this workbook deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of successful government agency reform projects. Russell M. Linden is president of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. He is the author of Seamless Government (Jossey-Bass, 1994).
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Praise for Leading Across Boundaries "Leading Across Boundaries is a terrific resource for nonprofit
leaders. It is filled with great stories of collaboration, and also
with the how-to's to make them work " "Linden illustrates the importance of collaboration, but drives
further into issues of networks to teach us valuable lessons about
core interests, trust, leadership, and success. This book is a very
valuable and timely resource for practitioners who seek to produce
more value from effective collaboration." "Linden provides a fresh, practitioner-oriented perspective on the topic of collaboration-especially for those in the public and nonprofit sectors wanting to benefit from Web 2.0 and social-networking technologies. It's a gem of a book and a terrific road map for leading change." -Warren Master, president and editor-in-chief, The Public Manager "Linden uses fabulous examples to illustrate the essential ideas
for collaboration and for effective leadership. His discussions of
political acumen and the interpersonal side of collaboration are
especially enlightening. I've been a manager for a long time, and
wish I'd read this book earlier in my career " "Trust, transparency, and relationships are keys to successful
collaboration. Linden takes these concepts and more and constructs
a masterful lesson plan for us to follow." ..".an invaluable contribution to anyone charged with shaping organizations, big and small."-Don Kettl, author, The Next Government of the United States Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
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