How can North Americans improve their communication with the Chinese? A useful and efficient approach to understand prevalent cultural assumptions underlying everyday Chinese communicative activities, Communicating Effectively with the Chinese identifies and conceptualizes some of the distinctive communication practices in Chinese culture. Utilizing the self-OTHER perspective as a conceptual foundation, authors Ge Gao and Ting-Toomey portray and interpret the dynamics of Chinese communication. They examine how self-conception, role and hierarchy, relational dynamics, and face affect ways of conducting everyday talk in Chinese culture. They explain why miscommunication between Chinese and North Americans take place and suggest ways to improve Chines/North American communication. By incorporating instances of everyday talk, Gao and Ting-Toomey offer a realistic and clear illustration of the specific characteristics and functions of Chinese communication, as well as problematic areas of Chinese-North American encounters. Adding to the sparse literature on communicating with others of different cultural backgrounds, Communicating Effectively with the Chinese is an insightful resource that will be widely used by professionals and academics in communication, intercultural communication, interpersonal communication, Asian studies, and race and ethnic studies.

This highly regarded text--now revised and expanded with 50% new material--helps students and professionals build their knowledge and competencies for effective intercultural communication in any setting. The authors' comprehensive, updated theoretical framework (integrative identity negotiation theory) reveals how both verbal and nonverbal communication are affected by multilayered facets of identity. Written in a candid, conversational style, the book is rich with engaging examples illustrating cultural conflicts and misunderstandings that arise in workplace, educational, interpersonal, and community contexts. Readers learn how to transform polarized conversations into successful intercultural engagements by combining knowledge about culture with mindful listening and communication skills. New to This Edition *Extensively revised to reflect the ongoing development of integrative identity negotiation theory, nearly 20 years of research advances, the growing diversity of the United States, and global trends. *Chapter providing a mindfulness lens on intercultural and intergroup communication competence. *Chapter on culture shock in sojourners (international students, global businesspeople, and others). *Chapter on immigrants' acculturation processes. *Lively chapter-opening case examples, including compelling personal stories. *End-of-chapter summaries, "Mindful Guidelines" to put into practice, and critical thinking questions. *New and expanded discussions of hot topics: cross-cultural workplaces, community building, peace building, romantic relationships, prejudice and discrimination, microaggressions, and ethical issues.

In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

How can North Americans improve their communication with the Chinese? A useful and efficient approach to understand prevalent cultural assumptions underlying everyday Chinese communicative activities, Communicating Effectively with the Chinese identifies and conceptualizes some of the distinctive communication practices in Chinese culture. Utilizing the self-OTHER perspective as a conceptual foundation, authors Ge Gao and Ting-Toomey portray and interpret the dynamics of Chinese communication. They examine how self-conception, role and hierarchy, relational dynamics, and face affect ways of conducting everyday talk in Chinese culture. They explain why miscommunication between Chinese and North Americans take place and suggest ways to improve Chines/North American communication. By incorporating instances of everyday talk, Gao and Ting-Toomey offer a realistic and clear illustration of the specific characteristics and functions of Chinese communication, as well as problematic areas of Chinese-North American encounters. Adding to the sparse literature on communicating with others of different cultural backgrounds, Communicating Effectively with the Chinese is an insightful resource that will be widely used by professionals and academics in communication, intercultural communication, interpersonal communication, Asian studies, and race and ethnic studies.

Filling the void in interpersonal and intercultural communication, Communication in Personal Relationships Across Cultures examines the communication practices of non-Western cultures. The international cast of contributors assembled here leaves behind the biases typical of most research and theorizing done in this area of communication and enables the reader to develop a thorough understanding of how people communicate in non-Western societies. Chapters focus on communication practices in China, Japan, Korea, Mexico, Brazil, Iran, Africa, and totalitarian societies. Through both emic and etic approaches, this groundbreaking volume explores how members of a culture understand their own communication, and compares the similarities and differences of specific aspects of communication across cultures. Covering all major theories in this expanding field, and suggesting areas for future research, this engaging collection will interest both students and professionals in communication, psychology, and sociology.

Published in cooperation with the Speech Communication Association Division on International and Intercultural Communication. A diverse multicultural team of experts assembled for this compelling volume voice the importance of understanding language, communication, and culture. They discuss the critical role of language usage through communication to assert and negotiate different facets of identity, and relate the different levels and functions of language usage to the collective life of a culture. Each author discusses the interlinkage between language and communication based on his or her points of research interest and orientation. Topics addressed include the importance of studying the relationships between language and society; the relationship between language and identities--personal identity, social role identity, and cultural/ethnolinguistic identity; and the multiple functions and meanings of language and communication in relationship to culture. Taken together, the three approaches in this volume reflect the current trends and directions of multidisciplinary nature of studying language, communication and culture. Language, Communication, and Culture reflects the current ideas and approaches of scholars working in the disciplines of psychology, linguistics, sociolinguistics, intergroup relations, and communication. It will appeal to scholars, researchers, and students who are intrigued and enticed by the fascinating, multifaceted aspects of language. "The book makes a unique contribution to the literature in that it includes a balance of theoretical discussion of issues such as language development, use, and function, as well as a variety of analytical approaches and intergroup data-based studies. . . .Language, Communication and Culture is a book which extends our knowledge about the structures, functions, and implications of language use across cultures. Ting-Toomey and Korzenny have provided a worthwhile sourcebook for those of us researching culture, and a particularly useful book for graduate level or advanced undergraduate coursework in language and/or culture." --International Journal of Intercultural Relations "This is an important volume and will prove invaluable to gamers interested in the communication and the cultural aspects of simulation." --Simulation & Gaming "This collection . . . is a well-organized presentation of current research on the relationships among intercultural communication processes from differing perspectives." --The Modern Language Journal "This book will interest academic specialists in language and communication and their graduate students." --Academic Library Book Review "On the whole, the papers are coherent and well integrated into the research literature." --Canadian Journal of Communication "The contributors'arguments are diverse but interlinked and provide a critical perspective on the theme of language and communication in cross-cultural contexts. . . . Adds to several important studies about the language/culture nexus and favors the current climate of cultural pluralism and multilingualism to promote liberal ethnic identity." --Journal of Cross-Cultural Psychology

Recipient of the 1988 Outstanding Book Award from the International and Intercultural Division of the Speech Communication Association "The integration is impressive, and the book is a 'must' for those interested in this and related topics. . . . I think this book is likely to become 'the bible' of graduate students preparing for qualifying examinations for their doctorate in interpersonal communication, particularly if cultural variables are included in such preparation. Professionals in this area will, of course, want to have it. It is recommended to all readers of this journal." --Harry Triandis, International Journal of Intercultural Relations "This book provides a welcome addition to the literature on human interaction. . . . The coverage of most areas is impressive. The authors have amassed a considerable volume of material and have managed to compress a very detailed discussion into a comparatively small space. The material is logically organized and succinctly presented throughout . . . a valuable reference source. . . . A thoroughly researched and tightly written book which contributes significantly to the corpus scholarship in both interpersonal and intercultural communication. It is highly recommended as a reference source for anyone interested in these increasingly imporatnt areas of research." --Canadian Journal of Communication "The authors have integrated an impressive array of literature. . . . This book is timely and will help give direction to culture and communnication research over the next decade. . . . Clearly structured and the material is well organized. . . . The writing is easy to read and the material generally well integrated." --Contemporary Sociology "Offers a very useful grounding and integration of work in this area so far." --Journal of Cross-Cultural Psychology

This highly regarded text--now revised and expanded with 50% new material--helps students and professionals build their knowledge and competencies for effective intercultural communication in any setting. The authors' comprehensive, updated theoretical framework (integrative identity negotiation theory) reveals how both verbal and nonverbal communication are affected by multilayered facets of identity. Written in a candid, conversational style, the book is rich with engaging examples illustrating cultural conflicts and misunderstandings that arise in workplace, educational, interpersonal, and community contexts. Readers learn how to transform polarized conversations into successful intercultural engagements by combining knowledge about culture with mindful listening and communication skills. New to This Edition *Extensively revised to reflect the ongoing development of integrative identity negotiation theory, nearly 20 years of research advances, the growing diversity of the United States, and global trends. *Chapter providing a mindfulness lens on intercultural and intergroup communication competence. *Chapter on culture shock in sojourners (international students, global businesspeople, and others). *Chapter on immigrants' acculturation processes. *Lively chapter-opening case examples, including compelling personal stories. *End-of-chapter summaries, "Mindful Guidelines" to put into practice, and critical thinking questions. *New and expanded discussions of hot topics: cross-cultural workplaces, community building, peace building, romantic relationships, prejudice and discrimination, microaggressions, and ethical issues.