The book provides comprehensive, practical guidelines on the responsibilities of those who lead, co-ordinate and manage volunteers in small hospices, large specialist palliative care units, and in general hospitals with palliative care teams. Volunteers are key workers, who often perform difficult and important work. In the United Kingdom alone there are thousands of volunteers in hospice work, a small proportion doing work with patients, and the vast majority doing equally valuable work such as driving, sitting with relatives, manning charity shops and telephones. As a result, Europe, Australia, the United States and Canada are very interested in the United Kingdom's use of volunteers. Aimed primarily at Voluntary Services Managers in small hospices, large specialist palliative care units, and in general hospitals with palliative care teams, this updated second edition covers volunteer selection, training, supervision and support, and legal and ethical considerations. Information is presented in an easily accessible way, using key points, summary panels and checklists. This book will also appeal to the volunteers themselves.

Volunteers have a long been involved in supporting the delivery of palliative care. Indeed in some countries, the range and quality of hospice and palliative care services depends on the involvement of volunteers. Hospice and palliative care services and volunteering are changing. As society develops, so too does volunteering. Volunteers have growing expectations of organizations, and increasingly seek roles that meet their needs and aspirations, rather than fitting in with organizational approaches. As hospice and palliative care services experience increasing and changing demands for their services due to aging populations with complex healthcare needs, we need to recognize that volunteers have a vital role to play in supporting the delivery of services of the future. The Changing Face of Volunteering in Hospice and Palliative Care explores the complex phenomenon that is volunteering in hospice and palliative care in different countries. It considers how and why volunteering is changing, through the contributions of authors from Western and Eastern Europe, North America, Australia, Africa, and India. It reflects on the influence of culture and organisational contexts, in addition to management approaches, legislative, and political influences, highlighting factors that contribute to the success of volunteering. Contributing to knowledge and understanding in the field of volunteering in hospice and palliative care internationally, this book highlights the factors that contribute to the success of volunteering models, allowing readers to see possibilities for change and find new ideas for innovative practice in their own setting.