Enterprise IT infrastructure is getting increasingly complex. With the increase in complexity has arisen the need to manage it. Management in general can be seen as the process of assuring that a managed entity meets its expectations in a controlled and predictable manner. Examples of managed entities are not only components, entire systems, processes, but also people such as employees, developers, or operators, and entire organizations. Traditional management has addressed some of these issues in varied manner. The emergence of Web services has added a new complexity to the management problem and poses a new set of problems. But it also adds to the mix a set of technologies that will make the task of management simpler. Management of Web services will be critical as businesses come to rely on them as a substantial source of their revenue. The book tries to cover the broad area of web services, the concepts, implications for the enterprise, issues involved in their management and how they are being used for management themselves. The book is intended as a reference for current practice and future directions for web services and their management. The book is directed at: * Computing professionals, academicians and students to learn about the important concepts behind the web services paradigm and how it impacts the enterprise in general and how it affects traditional application, network and system management.

This book constitutes the thoroughly refereed proceedings of the 2011 ICSOC Workshops consisting of 5 scientific satellite events, organized in 4 tracks: workshop track (WESOA 2011; NFPSLAM-SOC 2011), PhD symposium track, demonstration track, and industry track; held in conjunction with the 2011 International Conference on Service-Oriented Computing (ICSOC), in Paphos, Greece, December 2011. The 39 revised papers presented together with 2 introductory descriptions address topics such as software engineering services; the management of service level agreements; Web services and service composition; general or domain-specific challenges of service-oriented computing and its transition towards cloud computing; architecture and modeling of services; workflow management; performance analysis as well as crowdsourcing for improving service processes and for knowledge discovery.

Enterprise IT infrastructure is getting increasingly complex. With the increase in complexity has arisen the need to manage it. Management in general can be seen as the process of assuring that a managed entity meets its expectations in a controlled and predictable manner. Examples of managed entities are not only components, entire systems, processes, but also people such as employees, developers, or operators, and entire organizations. Traditional management has addressed some of these issues in varied manner. The emergence of Web services has added a new complexity to the management problem and poses a new set of problems. But it also adds to the mix a set of technologies that will make the task of management simpler. Management of Web services will be critical as businesses come to rely on them as a substantial source of their revenue. The book tries to cover the broad area of web services, the concepts, implications for the enterprise, issues involved in their management and how they are being used for management themselves. The book is intended as a reference for current practice and future directions for web services and their management. The book is directed at: * Computing professionals, academicians and students to learn about the important concepts behind the web services paradigm and how it impacts the enterprise in general and how it affects traditional application, network and system management.