Keep up-to-date with the latest in innovative electronic information services! The Changing Landscape for Electronic Resources: Content, Access, Delivery, and Legal Issues focuses on the effects and challenges of providing electronic resources for libraries. The authors are librarians and other professionals with practical experience in current issues and developing trends. With this book, you will learn about technical, legal, and resource sharing developments that will contribute to the future distribution of global information in libraries. This book shows how libraries using electronic resources can reduce costs and save transaction time for large and small public libraries as well as academic libraries. It also reveals recent initiatives related to open source software and core standards for resource sharing and interlibrary loal, such as the Bath profile and the NISO Circulation Interchange Protocol (NCIP). Special features of this timely book include figures, diagrams, references, and Web sites. This book contains the wisdom and experience of professionals applying electronic resources to: interlibrary loan systems copyright and licensing open source software international data standards scholarly publishing The Changing Landscape for Electronic Resources will help you avoid many of the potential pitfalls of managing electronic content in the evolving modern library. This book will help you prepare for a future in which electronic access improves the range, speed, and quantity of cost-effective information services for patrons and resource-sharing partners.

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems.Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional servicesInterlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies.Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries.The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one's own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

Face the information explosion with confidence Information Delivery in the 21st Century: Proceedings of the 4th International Conference on Fee-Based Information Services in Libraries will guide newcomers and established practitioners alike through the major issues facing fee-based library information services today. Those new to this area will find helpful introductions to these issues, presented by seasoned practitioners with years of experience managing successful services or consulting in specialized areas of the information industry. Veteran information service managers will find thought-provoking discussions designed to stimulate the continuous service improvements that are so critical to success in today's rapidly changing information marketplace.Start-up and operation of a fee-based library information service is much like starting and running a small business, with familiar issues such as marketing, price setting, and monitoring the general business environment. In other ways, however, managing these services is even more challenging because of special considerations such as operating within a larger organization, copyright compliance, and changing trends in the information industry. Information Delivery in the 21st Century clarifies all of these issues, putting you in control of your situation.Information Delivery in the 21st Century, based upon sessions presented at the 1997 Fourth International Fee-Based Information Services in Libraries Conference, will give you a better understanding of: pricing policies copyright compliance writing business plans working with a parent organization trends in the information industryHere is the knowledge you'll require to lead your library through the early years of the new century. Information Delivery in the 21st Century: Proceedings of the 4th International Conference on Fee-Based Information Services in Libraries is the essential guide you need

Face the information explosion with confidence Information Delivery in the 21st Century: Proceedings of the 4th International Conference on Fee-Based Information Services in Libraries will guide newcomers and established practitioners alike through the major issues facing fee-based library information services today. Those new to this area will find helpful introductions to these issues, presented by seasoned practitioners with years of experience managing successful services or consulting in specialized areas of the information industry. Veteran information service managers will find thought-provoking discussions designed to stimulate the continuous service improvements that are so critical to success in today's rapidly changing information marketplace. Start-up and operation of a fee-based library information service is much like starting and running a small business, with familiar issues such as marketing, price setting, and monitoring the general business environment.In other ways, however, managing these services is even more challenging because of special considerations such as operating within a larger organization, copyright compliance, and changing trends in the information industry. Information Delivery in the 21st Century clarifies all of these issues, putting you in control of your situation. Information Delivery in the 21st Century, based upon sessions presented at the 1997 Fourth International Fee-Based Information Services in Libraries Conference, will give you a better understanding of: pricing policies copyright compliance writing business plans working with a parent organization trends in the information industry Here is the knowledge you'll require to lead your library through the early years of the new century. Information Delivery in the 21st Century: Proceedings of the 4th International Conference on Fee-Based Information Services in Libraries is the essential guide you need