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Books > Business & Economics > Industry & industrial studies > Service industries > Financial services industry

Japanese Bankers in the City of London - Language, Culture and Identity in the Japanese Diaspora (Paperback): Junko Sakai Japanese Bankers in the City of London - Language, Culture and Identity in the Japanese Diaspora (Paperback)
Junko Sakai
R1,533 Discovery Miles 15 330 Ships in 12 - 19 working days

The globalisation of the present day world economy means that more and more people are experiencing different cultures through their work. Focusing on the real experiences of workers in Japanese transnational finance companies, this book not only throws light on this specific case, but at the same time raises timely questions and insights into the newly-emerging multicultural work experience worldwide. Japanese Bankers in the City of London reflects on contemporary discussions in sociology, anthropology and cultural studies, of individual global movement and cultural interaction.

Criminology and Climate - Insurance, Finance and the Regulation of Harmscapes (Paperback): Cameron Holley, Liam Phelan,... Criminology and Climate - Insurance, Finance and the Regulation of Harmscapes (Paperback)
Cameron Holley, Liam Phelan, Clifford Shearing
R1,372 Discovery Miles 13 720 Ships in 12 - 19 working days

This book explores the role of the insurance industry in contributing to, and responding to, the harms that climate change has brought and will bring either directly or indirectly. The Anthropocene signifies a new role for humankind: we are the only species that has become a driving force in the planetary system. What might criminology be in the Anthropocene? What does the Anthropocene suggest for future theory and practice of criminology? Criminology and Climate, as part of Routledge's Criminology at the Edge Series, seeks to contribute to this research agenda by exploring differing vantage points relevant to thinking within criminology. Contemporary societies are presented with myriad intersecting and interacting climate-related harms at multiple scales. Criminology and Climate brings attention to the finance sector, with a particular focus on the insurance industry as one of its most significant components, in both generating and responding to new climate 'harmscapes'. Bringing together thought leaders from a variety of disciplines, this book considers what finance and insurance have done and might still do, as 'fulcrum institutions', to contribute to the realisation of safe and just planetary spaces. An accessible and compelling read, this book will appeal to students and scholars of criminology, sociology, law and environmental studies and provides readers with a basis to analyse the challenges and opportunities for the finance sector, and in particular the insurance industry, in the regulation of climate harms.

Banking on Equality - Women, work and employment in the banking sector in India (Hardcover): Supriti Bezbaruah Banking on Equality - Women, work and employment in the banking sector in India (Hardcover)
Supriti Bezbaruah
R4,919 Discovery Miles 49 190 Ships in 12 - 19 working days

It may well be surprising to say that the world should look to India as a model of gender equality. India's banking sector proves the exception, with several women reaching the highest positions in India's top banks, including the country's largest bank. Based on interviews and surveys of bank employees in India's National Capital Region, this book looks at what lies behind the media rhetoric and provides a systematic analysis of patterns of, and responses to, gender inequality in the banking sector in India. The book uncovers how gender discrimination still persists in the banking sector, albeit in covert forms. Through a comparison of nationalized, Indian private and foreign banks, the book demonstrates how the impact of laws, local cultural norms and gendered workplace practices are mediated through different organizational forms in these different types of banks to create varied experiences of gender inequality. The book is one of the first books to provide a thorough, in-depth analysis of women's employment in the Indian banking sector, currently an under-researched area.

Highly Discriminating - Why the City Isn't Fair and Diversity Doesn't Work (Paperback): Louise Ashley Highly Discriminating - Why the City Isn't Fair and Diversity Doesn't Work (Paperback)
Louise Ashley
R711 R625 Discovery Miles 6 250 Save R86 (12%) Ships in 12 - 19 working days

Why does the City of London, despite an apparent commitment to recruitment and progression based on objective merit within its hiring practices, continue to reproduce the status quo? Written by a leading expert on diversity and elite professions, this book examines issues of equality in the City, what its practitioners say in public and what they think behind closed doors. Drawing on research, interviews, practitioner literature and internal reports, it argues that hiring practices in the City are highly discriminating in favour of a narrow pool of affluent applicants, and future progress may only be achieved by the state taking a greater role in organizational life. It calls for a policy shift at both the organizational and governmental level to address the implications of widening inequality in the UK.

Protecting Main Street - Measuring the Customer Experience in Financial Services for Business and Public Policy (Paperback):... Protecting Main Street - Measuring the Customer Experience in Financial Services for Business and Public Policy (Paperback)
Paul C. Lubin
R1,537 Discovery Miles 15 370 Ships in 12 - 19 working days

Unlike other books which focus solely on the business or profit aspects of measuring the customer experience, this book focuses on the benefits to the consumer as well as the company or financial institution. The book describes how business and government can undertake market research to determine whether the credit and investment markets are functioning properly and providing consumers with adequate information to make sound and safe credit and investment decisions. A discussion of different market research methods abilities to uncover problems in the credit and investment markets is provided. Findings and trends from studies measuring the customers experience in the credit and investment markets during the 1991 - 2009 time periods are discussed along with regulatory guidelines and consumer protection laws. The methodologies used to measure the customer experience and detect misleading sales practices; unfair treatment and discrimination in the financial services market place are described in detail. The techniques of mystery shopping, matched pair testing and consumer surveys are described along with a detailed discussion of study design, data collection methods, sample size determination, statistical testing, reporting and analysis. Sample questionnaires, mystery shop scenarios and profiles and sample analyses and charts are provided.

The AIG Story - + Website (Hardcover, New): Maurice R Greenberg, Lawrence A. Cunningham The AIG Story - + Website (Hardcover, New)
Maurice R Greenberg, Lawrence A. Cunningham 1
R709 R612 Discovery Miles 6 120 Save R97 (14%) Ships in 12 - 19 working days

Selected as one of Motley Fool's "5 Great Books You Should Read"In The AIG Story, the company's long-term CEO Hank Greenberg (1967 to 2005) and GW professor and corporate governance expert Lawrence Cunningham chronicle the origins of the company and its relentless pioneering of open markets everywhere in the world. They regale readers with riveting vignettes of how AIG grew from a modest group of insurance enterprises in 1970 to the largest insurance company in world history. They help us understand AIG's distinctive entrepreneurial culture and how its outstanding employees worldwide helped pave the road to globalization. Corrects numerous common misconceptions about AIG that arose due to its role at the center of the financial crisis of 2008.A unique account of AIG by one of the iconic business leaders of the twentieth century who developed close relationships with many of the most important world leaders of the period and helped to open markets everywhereOffers new critical perspective on battles with N. Y. Attorney General Eliot Spitzer and the 2008 U.S. government seizure of AIG amid the financial crisis Shares considerable information not previously made public

The AIG Story captures an impressive saga in business history--one of innovation, vision and leadership at a company that was nearly--destroyed with a few strokes of governmental pens. The AIG Story carries important lessons and implications for the U.S., especially its role in international affairs, its approach to business, its legal system and its handling of financial crises.

Open Innovation Ecosystems - Creating New Value Constellations in the Financial Services (Hardcover, 2nd ed. 2018): Daniel... Open Innovation Ecosystems - Creating New Value Constellations in the Financial Services (Hardcover, 2nd ed. 2018)
Daniel Fasnacht
R2,533 Discovery Miles 25 330 Ships in 12 - 19 working days

Sharing information and knowledge, co-innovating with clients, communities, and competitors and adopting cognitive technology, robo advisors, crowdfunding, and blockchain reflect current socio-economic behaviour. Emerging growth regions in Asia, demographic shifts, intergenerational wealth transfers and increasing regulations are other trends that amplify each other, disrupt the client journey, and affect the entire economy. Moreover, unprecedentedly, new market entrants outside the financial sector, be it Amazon, Apple, Google, or Facebook, are increasingly expanding their scale and scope to offer financial services. Featuring case studies of Chinese business ecosystems, such as Alibaba/Ant Financial, that have transformed from displaying domestic and organic growth to rapid global expansion, this highly readable book gives you glimpses of how banking services are evolving. We break down everything you need to know about the foray of challenger banks into the financial services. You learn how they link health to wealth data and gain advantages through analytical capabilities in the race to attract sophisticated clients with highly personalized experiences. The next level of creating and capturing value for clients and businesses involves platform models embedded in cross-sector ecosystems. Digital platforms are the crucial entry point to global markets, creating value for multiple sides. They leverage self-driving ecosystems that go beyond linear value chains applied in traditional business models as the sources of growth in an interconnected world are collaboration and network effects. The winners will be those who open up and engage themselves in an ecosystem that transcends organizational boundaries and performs without sector borders because every actor contributes to the value constellation of the system. The book provides practitioners and scholars with new insights into open and holistic business models, where competition in future will be between ecosystems rather than at the company level. It encourages leaders to expand their skills and think through the lens of the ecosystem theory while developing compelling strategies to serve the next-generation clients.

Governing Financial Services in the European Union - Banking, Securities and Post-Trading (Paperback): Lucia Quaglia Governing Financial Services in the European Union - Banking, Securities and Post-Trading (Paperback)
Lucia Quaglia
R1,786 Discovery Miles 17 860 Ships in 12 - 19 working days

The global financial crisis that reached its peak in late 2008 has brought the importance of financial services regulation and supervision into the spotlight. This book examines the governance of financial services in the EU, asking who governs financial services in the EU, how and why, and explaining where the power lies in the policy-making process. It covers the main financial services: banking, securities, payments systems, clearing and settlement. Addressing the politics and public policy aspects of financial market integration, regulation and supervision in the European Union, this book conducts a theoretically-informed and empirically-grounded analysis of financial services governance from the establishment of Economic and Monetary Union (1999) and the launch of the Financial Services Action Plan (1999), to date. It also assesses the EU responses to the global financial crisis. Providing a reliable and unique insight into the politics of financial services regulation in the EU based on an extensive programme of interviews with policy makers and stakeholders across Europe, the book will be of great topical interest to students and scholars of European Union studies, political science and political economy.

The Lunacy of Modern Finance Theory and Regulation (Hardcover): Les Coleman The Lunacy of Modern Finance Theory and Regulation (Hardcover)
Les Coleman
R4,623 Discovery Miles 46 230 Ships in 12 - 19 working days

This provocative book provides insight into a finance industry that is run for the benefit of banks and service providers who rely on Beatles-era theories and regulation which are totally unsuited to the modern world. The author has a near-unique perspective based on over 30 years of working - literally around the globe - for corporates, fund managers and as finance academic. In his last role his research has focused on investment decisions, and during 2012 he interviewed 34 fund managers in Istanbul, London, New York and Melbourne. He blends rich understanding of finance theory and practice to unravel the investment industry's structure and show how banks and other finance institutions privilege themselves at investors' expense. The book highlights that finance industry self-regulation is weak. Risks from inexpertise, theft, bad data and other sources are high. Regulation of the industry appears to be ineffectual with the setting of such a high bar that it is virtually impossible to successfully prosecute even the most blatant and egregious offenders. The book closes with the simple suggestion that corporations' regulations be altered to introduce the strict liability offence of being a director or officer of a large bank that becomes bankrupt. This follows the strategy of legislation that has been effective in cleaning up the environment, making workplaces safer and reducing crime by punishing those responsible for an offence.

The Citizens' Ledger - Digitizing Our Money, Democratizing Our Finance (Paperback, 1st ed. 2022): Robert C. Hockett The Citizens' Ledger - Digitizing Our Money, Democratizing Our Finance (Paperback, 1st ed. 2022)
Robert C. Hockett
R1,394 Discovery Miles 13 940 Ships in 12 - 19 working days

This book is the first of its kind in several overlapping and rapidly developing fields that now dominate news headlines - among them the fields of crypto-currency, digital payments platforms, 'fintech,' and central bank digital currencies ('CBDCs'). With crypto and fintech now threatening to transform finance in destabilizing and anti-democratic ways, and with China and other nations now digitizing their national currencies in the form of CBDCs that make the US dollar and national payments infrastructure look ever more quaint and outmoded, this book shows both why the US and other democratic commercial societies must, and how they can, democratically digitize their currencies, their national payments systems, and the authorities that respectively issue and administer them - in the US, the Federal Reserve System ('the Fed').

The Lunacy of Modern Finance Theory and Regulation (Paperback): Les Coleman The Lunacy of Modern Finance Theory and Regulation (Paperback)
Les Coleman
R1,819 Discovery Miles 18 190 Ships in 12 - 19 working days

This provocative book provides insight into a finance industry that is run for the benefit of banks and service providers who rely on Beatles-era theories and regulation which are totally unsuited to the modern world. The author has a near-unique perspective based on over 30 years of working - literally around the globe - for corporates, fund managers and as finance academic. In his last role his research has focused on investment decisions, and during 2012 he interviewed 34 fund managers in Istanbul, London, New York and Melbourne. He blends rich understanding of finance theory and practice to unravel the investment industry's structure and show how banks and other finance institutions privilege themselves at investors' expense. The book highlights that finance industry self-regulation is weak. Risks from inexpertise, theft, bad data and other sources are high. Regulation of the industry appears to be ineffectual with the setting of such a high bar that it is virtually impossible to successfully prosecute even the most blatant and egregious offenders. The book closes with the simple suggestion that corporations' regulations be altered to introduce the strict liability offence of being a director or officer of a large bank that becomes bankrupt. This follows the strategy of legislation that has been effective in cleaning up the environment, making workplaces safer and reducing crime by punishing those responsible for an offence.

Why I Left Goldman Sachs - A Wall Street Story (Hardcover): Greg Smith Why I Left Goldman Sachs - A Wall Street Story (Hardcover)
Greg Smith
R928 Discovery Miles 9 280 Ships in 12 - 19 working days


On March 14, 2012, more than three million people read Greg Smith's bombshell Op-Ed in the New York Times titled "Why I Am Leaving Goldman Sachs." The column immediately went viral, became a worldwide trending topic on Twitter, and drew passionate responses from former Fed chairman Paul Volcker, legendary General Electric CEO Jack Welch, and New York City mayor Mike Bloomberg. Mostly, though, it hit a nerve among the general public who question the role of Wall Street in society -- and the callous "take-the-money-and-run" mentality that brought the world economy to its knees a few short years ago. Smith now picks up where his Op-Ed left off.
His story begins in the summer of 2000, when an idealistic 21-year-old arrives as an intern at Goldman Sachs and learns about the firm's Business Principle #1: Our clients' interests always come first. This remains Smith's mantra as he rises from intern to analyst to sales trader, with clients controlling assets of more than a trillion dollars.
From the shenanigans of his summer internship during the technology bubble to Las Vegas hot tubs and the excesses of the real estate boom; from the career lifeline he received from an NFL Hall of Famer during the bear market to the day Warren Buffett came to save Goldman Sachs from extinction-Smith will take the reader on his personal journey through the firm, and bring us inside the world's most powerful bank.
Smith describes in page-turning detail how the most storied investment bank on Wall Street went from taking iconic companies like Ford, Sears, and Microsoft public to becoming a "vampire squid" that referred to its clients as "muppets" and paid the government a record half-billion dollars to settle SEC charges. He shows the evolution of Wall Street into an industry riddled with conflicts of interest and a profit-at-all-costs mentality: a perfectly rigged game at the expense of the economy and the society at large.
After conversations with nine Goldman Sachs partners over a twelve-month period proved fruitless, Smith came to believe that the only way the system would ever change was for an insider to finally speak out publicly. He walked away from his career and took matters into his own hands. This is his story.

You've Been Framed - How to Reframe Your Wealth Management Business and Renew Client Relationships (Hardcover): R Sclafani You've Been Framed - How to Reframe Your Wealth Management Business and Renew Client Relationships (Hardcover)
R Sclafani
R927 R741 Discovery Miles 7 410 Save R186 (20%) Ships in 12 - 19 working days

Reframe "wealth management" to achieve sustainable success in financial services You've Been Framed is a step-by-step guide for achieving ultimate profitability and sustainability for your financial advisory firm. Whether you're a savvy entrepreneur ready to dominate your competitors, or a more experienced advisor moving toward selling your practice, this guide will help you proactively reframe your business. You'll learn how to grow your pipeline of prospects, win the next generation of clients, and deepen your business so it can thrive without you leaving you free to pursue what matters to you. Build your business on a holistic foundation of wealth management and assemble the team that will take you to the top as you develop a whole new perspective from which to offer your services. Transform your role from "directive advisor" to "trusted advocate." Completely shift the paradigm, and make yourself the de facto solution to your clients' wealth management issues. Whether it's the firm with which you're affiliated or the types of products and services you offer, you've been "framed." As a wealth management advisor, your clients have little understanding of what you do or why you do it. Even your team may have the wrong idea. This book helps you clarify and demonstrate the value of your knowledge and skills, so you can frame your work on your own terms. * Build and showcase your enterprise value * Renew client relationships and attract new demographics * Become a leader with proven team-building tools * Shift your role from advisor to advocate If you haven't effectively led discussions to co-create what your business stands for and what differentiates it from competitors you're losing talent, prospects, and business. You've Been Framed gives you the perspective you need to thrive in the new financial environment, and achieve sustainable success.

The International Handbook on Financial Reform (Hardcover, illustrated edition): Maximilian J.B. Hall The International Handbook on Financial Reform (Hardcover, illustrated edition)
Maximilian J.B. Hall
R5,113 Discovery Miles 51 130 Ships in 12 - 19 working days

Under growing pressure from within and outside their economies, countries around the world have recently embarked upon wide-ranging programmes of financial reform. This major Handbook provides country studies of the latest developments in financial reform in a selection of both developed and developing countries from Western Europe, North America, South America, Asia and Australia, written by acknowledged experts in their fields. The outcome is an up-to-date, authoritative and comprehensive account of the current world-wide attempt to refashion the way in which the financial services industry (and especially the banking sector) is regulated and supervised. The contributors find that programmes of reform have embraced all or most of the following elements: * central bank reform * changes in the legal operating environment and market pressures for mergers * consolidation * demutualisation * supervisory reform * measures such as the introduction of explicit deposit insurance schemes. This comprehensive reference work contains a wealth of up-to-date knowledge, presented in an accessible manner and with a standardised format. It will be of interest to scholars of central banking and international banking reforms as well as policymakers, legislators, practitioners and organisations from the banking world.

Accounting for Risk, Hedging and Complex Contracts (Hardcover, New): A. Rashad Abdel-khalik Accounting for Risk, Hedging and Complex Contracts (Hardcover, New)
A. Rashad Abdel-khalik
R5,883 Discovery Miles 58 830 Ships in 12 - 19 working days

With the exponential growth in financial derivatives, accounting standards setters have had to keep pace and devise new ways of accounting for transactions involving these instruments, especially hedging activities. Accounting for Risk, Hedging and Complex Contracts addresses the essential elements of these developments, exploring accounting as related to today's most relevant topics - risk, hedging, insurance, reinsurance, and more. The book begins by providing a basic foundation by discussing the concepts of risk, risk types and measurement, and risk management. It then introduces readers to the nature and valuation of free standing options, swaps, forward and futures as well as of embedded derivatives. Discussion and illustrations of the cash flow hedge and fair value hedge accounting treatments are offered in both single currency and multiple currency environments, including hedging net investment in foreign operations. The final chapter is devoted to the disclosure of financial instruments and hedging activities. The combination of these topics makes the book a must-have resource and reference in the field. With discussions of the basic tools and instruments, examinations of the related accounting, and case studies to help students apply their knowledge, this book is an essential, self-contained source for upper-level undergraduate and masters accounting students looking develop an understanding of accounting for today's financial realities.

Finance and Democracy - Towards a Sustainable Financial System (Hardcover, 1st ed. 2019): Alessandro Vercelli Finance and Democracy - Towards a Sustainable Financial System (Hardcover, 1st ed. 2019)
Alessandro Vercelli
R3,137 Discovery Miles 31 370 Ships in 10 - 15 working days

This book is an extension of the author's last book (Crisis and Sustainability: The Delusion of Free Markets, Palgrave Macmillan, 2017) and sheds light on the evolution of the financial system after the 2007/08 crisis and on changes and developments in the regulatory framework that have taken place concurrently over the last ten years. The book's central theme addresses the neoliberal philosophy of financial regulation and, in particular, the role of self-regulating markets in the finance sector and how this has affected incentives and behaviour within the finance sector. The author contends that neoliberal maxims have led us to believe that market-based finance is superior to, and safer than, a more rules-based regulatory regime for the sector, and then explains that experience suggests otherwise. The huge expansion of 'financialization' in the developed economies over the last two decades has greatly magnified the risks emanating from the impact of highly leveraged, risk averse, under-regulated finance on other sectors of these economies. The author concludes that financial institutions need to be encouraged to operate within a more socially responsible matrix that facilitates and promotes long-term economic growth coupled with social stability.

Contested Capitalism - The political origins of financial institutions (Paperback): Richard W. Carney Contested Capitalism - The political origins of financial institutions (Paperback)
Richard W. Carney
R1,791 Discovery Miles 17 910 Ships in 12 - 19 working days

This book examines the political origins of financial institutions across fifteen developed democracies, with focused case studies on the US, France, Japan, Austria, and Germany. The institutional arrangements of financial systems are widely seen as a central distinguishing feature of 'varieties of capitalism'. Through a wide-range of case studies, this book contends that political battles between landed interests, labor, and owners of capital have fundamentally shaped modern financial arrangements. Demonstrating how these conflicts have shaped contemporary financial architecture in a number of different contexts, author Richard W. Carney offers an innovative approach to explaining the distinctive capitalist arrangements of nation-states. By demonstrating the importance of landed interests to nations' institutional configurations, the book has clear implications for developing countries such as India and China. Providing a detailed account of the development of financial institutions, this book will be of interest to students and scholars of political science, sociology, business, finance, and law. It will also offer insights valuable to government policymakers, analysts at international organizations, and the business community.

Ruling Roman Britain - Kings, Queens, Governors and Emperors from Julius Caesar to Agricola (Paperback): David Braund Ruling Roman Britain - Kings, Queens, Governors and Emperors from Julius Caesar to Agricola (Paperback)
David Braund
R1,525 Discovery Miles 15 250 Ships in 12 - 19 working days

In this book, David Braund offers a significantly different perspective upon the history of Roman Britain. He concentrates upon the literary evidence, which has been studied to a lesser extent than archaeology in recent years. Close attention to the Greek and Roman sources enables the construction of a new approach to Roman Britain, its history and its archaeology. For the first time, monarchy is identified as a key issue in the history of Roman Britain.

The Investment Industry for IT Practitioners - An Introductory Guide (Hardcover): A Bradford The Investment Industry for IT Practitioners - An Introductory Guide (Hardcover)
A Bradford
R1,264 Discovery Miles 12 640 Ships in 12 - 19 working days

Giving IT professionals in financial services firms a rounded and comprehensive grounding in their knowledge of their industry, this book offers a primer on the major financial instruments, transactions, and processes, as well as a sound knowledge of the principles of good IT management in the industry.

The book gives readers a clear understanding of equities, bonds, currencies, listed derivatives and OTC derivatives. It explains transactions in those instruments and the requirements of business systems that process these transactions. Transactions covered include (inter-alia) agency and principal purchases and sales, loans and deposits, repos and reverse repos, stock loans; and also the Sharia-compliant 'Islamic' transactions that may be used as alternatives to interest bearing transactions.

Andrew Bradford gives an introduction to how investment firms are regulated; offers an understanding of the STP (Straight-through-Processing) concept following the trade cycle for the transactions from order through to execution through pre-settlement to final settlement; covers basic accounting procedures for the transactions; and conveys the basic principles of good IT management in the investment industry.

Financial Inclusion in Asia and Beyond - Measurement, Development Gaps, and Economic Consequences (Hardcover): Tony Cavoli,... Financial Inclusion in Asia and Beyond - Measurement, Development Gaps, and Economic Consequences (Hardcover)
Tony Cavoli, Rashesh Shrestha
R3,732 Discovery Miles 37 320 Ships in 12 - 19 working days

The World Bank considers financial inclusion to be an enabler for at least 7 of the 17 United Nation's sustainable development goals (SDGs). Financial inclusion, with its associated policy implications, is an important issue for ASEAN. This book examines the economic effects of financial inclusion. It explores issues surrounding measurement and impact of financial inclusion. The book looks at various, salient topics including measurement of financial inclusion, the impact of (various indicators of) financial inclusion on development outcomes and macroeconomic volatility using aggregate data, as well as the effects of financial inclusion on poverty and development outcomes using micro data.

Technological Innovation in Retail Finance - International Historical Perspectives (Hardcover): Bernardo Batiz-Lazo, J. Carles... Technological Innovation in Retail Finance - International Historical Perspectives (Hardcover)
Bernardo Batiz-Lazo, J. Carles Maixe-Altes, Paul Thomes
R3,511 R2,993 Discovery Miles 29 930 Save R518 (15%) Ships in 12 - 19 working days

This edited volume offers a new and original approach to the study of technological change in retail finance. Documenting developments in the US alongside case studies from Mexico and Europe, Technological Innovation in Retail Finance addresses the variety of financial institutions that populated the markets for retail finance. It offers a massive research base reflecting not only breadth of contributor interests, but also a unity of purpose that comes from several workshops and comments on each other's work. Technological innovation had a major role in the shaping and developing of administrative procedures, routines, and capabilities in organizations offering retail financial services. Indeed, with the exception of contemporary case studies for the UK, the current 'state of the art' in the study of the computerization of financial services from an historical perspective is overwhelmingly focused on developments in the USA. This volume overcomes the usual bias towards the so called 'Atlantic continuity' in the understanding of technological change related to applications of information and telecommunication technologies (ICT) by offering a number of sources of distinctiveness. It shows when and how technological change altered the competitive intensity in the markets for retail finance.

Protecting Main Street - Measuring the Customer Experience in Financial Services for Business and Public Policy (Hardcover):... Protecting Main Street - Measuring the Customer Experience in Financial Services for Business and Public Policy (Hardcover)
Paul C. Lubin
R4,464 Discovery Miles 44 640 Ships in 12 - 19 working days

Unlike other books which focus solely on the business or profit aspects of measuring the customer experience, this book focuses on the benefits to the consumer as well as the company or financial institution. The book describes how business and government can undertake market research to determine whether the credit and investment markets are functioning properly and providing consumers with adequate information to make sound and safe credit and investment decisions. A discussion of different market research methods abilities to uncover problems in the credit and investment markets is provided. Findings and trends from studies measuring the customers experience in the credit and investment markets during the 1991 - 2009 time periods are discussed along with regulatory guidelines and consumer protection laws. The methodologies used to measure the customer experience and detect misleading sales practices; unfair treatment and discrimination in the financial services market place are described in detail. The techniques of mystery shopping, matched pair testing and consumer surveys are described along with a detailed discussion of study design, data collection methods, sample size determination, statistical testing, reporting and analysis. Sample questionnaires, mystery shop scenarios and profiles and sample analyses and charts are provided.

The House of Dimon - How JPMorgan's Jamie Dimon Rose to the Top of the Financial World (Paperback): P Crisafulli The House of Dimon - How JPMorgan's Jamie Dimon Rose to the Top of the Financial World (Paperback)
P Crisafulli
R395 Discovery Miles 3 950 Ships in 12 - 19 working days

A behind-the-scenes look at Wall Street's top banker

Following the eleventh-hour rescue of Bear Stearns by JP Morgan, Jamie Dimon's profile reached stratospheric levels. And while the deals and decisions he's made have usually turned out to be the right ones, his journey to the top of the financial world has been anything but easy.

Now, in "The House of Dimon, " former business journalist Patricia Crisafulli goes behind the scenes to recount the amazing events that have shaped Dimon's career, from his rise to prominence as Sandy Weill's protZgZ at Citigroup to the drama surrounding his purchase of Bear Stearns and Washington Mutual. Each step of the way, this engaging book provides insider accounts of how Dimon successfully acquired and integrated companies, created efficiencies, and grew bottom-line results as the consummate hands-on manager.Includes interviews with Dimon himself, Sandy Weill, and colleagues who've known Dimon over the course of his careerShows how Dimon's management style and talent for taking calculated risks have allowed him to excel where many others have failedPlaces Dimon in the context of contemporary Wall Street, an environment that has destroyed several top CEOs

During one of the most difficult and tumultuous periods in Wall Street history, Jamie Dimon has survived and thrived. "The House of Dimon" reveals how he's done it and explores what lies ahead for Dimon, as he attempts to grow JPMorgan in the face of the unrelenting pressures of Wall Street.

Governing Financial Services in the European Union - Banking, Securities and Post-Trading (Hardcover): Lucia Quaglia Governing Financial Services in the European Union - Banking, Securities and Post-Trading (Hardcover)
Lucia Quaglia
R4,626 Discovery Miles 46 260 Ships in 12 - 19 working days

The global financial crisis that reached its peak in late 2008 has brought the importance of financial services regulation and supervision into the spotlight.

This book examines the governance of financial services in the EU, asking who governs financial services in the EU, how and why, and explaining where the power lies in the policy-making process. It covers the main financial services: banking, securities, payments systems, clearing and settlement. Addressing the politics and public policy aspects of financial market integration, regulation and supervision in the European Union, this book conducts a theoretically-informed and empirically-grounded analysis of financial services governance from the establishment of Economic and Monetary Union (1999) and the launch of the Financial Services Action Plan (1999), to date. It also assesses the EU responses to the global financial crisis.

Providing a reliable and unique insight into the politics of financial services regulation in the EU based on an extensive programme of interviews with policy makers and stakeholders across Europe, the book will be of great topical interest to students and scholars of European Union studies, political science and political economy.

Fiery Dragons - Banks, Moneylenders and Microfinance in Burma (Paperback): Sean Turnell Fiery Dragons - Banks, Moneylenders and Microfinance in Burma (Paperback)
Sean Turnell
R989 Discovery Miles 9 890 Ships in 12 - 19 working days

This book tells the story of Burma's financial system - of its banks, moneylenders and 'microfinanciers' - from colonial times to the present day. It argues that Burma's financial system matters, and that the careful study of this system can tell us something more general about Burma - not least about how the richest country in Southeast Asia at the dawn of the twentieth century, became the poorest at the dawn of the twenty-first. While financial systems and institutions matter in all countries, Turnell argues that they especially count in Burma as events in the financial and monetary sphere have been unusually, spectacularly, prominent in Burma's turbulent modern history. The story of Burma's financial system and its players is one that has shaped the country. It is a dramatic story of interest beyond the confines of economics and development studies.

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