This book addresses groundwater governance, a subject internationally recognized as crucial and topical for enhancing and safeguarding the benefits of groundwater and groundwater-dependent ecosystems to humanity, while ensuring water and food security under global change. The multiple and complex dimensions of groundwater governance are captured in 28 chapters, written by a team of leading experts from different parts of the world and with a variety of relevant professional backgrounds. The book aims to describe the state-of-the-art and latest developments regarding each of the themes addressed, paying attention to the wide variation of conditions observed around the globe. The book consists of four parts. The first part sets the stage by defining groundwater governance, exploring its emergence and evolution, framing it through a socio-ecological lens and describing groundwater policy and planning approaches. The second part discusses selected key aspects of groundwater governance. The third part zooms in on the increasingly important linkages between groundwater and other resources or sectors, and between local groundwater systems and phenomena or actions at the international or even global level. The fourth part, finally, presents a number of interesting case studies that illustrate contemporary practice in groundwater governance. In one volume, this highly accessible text not only familiarizes water professionals, decision-makers and local stakeholders with groundwater governance, but also provides them with ideas and inspiration for improving groundwater governance in their own environment.

Florida's Water poses fundamental questions about water sustainability in the United States' fourth largest state. Florida has long-standing water quality problems. Global climate change threatens to intensify Florida's floods and droughts, make hurricanes more common or more damaging, and eventually submerge much of low-lying Florida, including the Everglades. How can Florida meet these extraordinary challenges? And what lessons does the Florida experience hold for other states? This book fully integrates the many diverse responsibilities of water management into a readable and compelling combination of interesting narratives and deep analysis. Author Tom Swihart's unique, intimate knowledge of Florida's successes and failures in water management brings out both the novelty of Florida's water situation and the features that it has in common with other states.

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.

downstream: reimagining water brings together artists, writers, scientists, scholars, environmentalists, and activists who understand that our shared human need for clean water is crucial to building peace and good relationships with one another and the planet. This book explores the key roles that culture, arts, and the humanities play in supporting healthy water-based ecology and provides local, global, and Indigenous perspectives on water that help to guide our societies in a time of global warming. The contributions range from practical to visionary, and each of the four sections closes with a poem to encourage personal freedom along with collective care. This book contributes to the formation of an intergenerational, culturally inclusive, participatory water ethic. Such an ethic arises from intellectual courage, spiritual responsibilities, practical knowledge, and deep appreciation for human dependence on water for a meaningful quality of life. Downstream illuminates how water teaches us interdependence with other humans and living creatures, both near and far.

Effective participatory water management requires effective co-engineering - the collective process whereby organisational decisions are made on how to bring stakeholders together. This trans-disciplinary book highlights the challenges involved in the collective initiation, design, implementation and evaluation of water planning and management processes. It demonstrates how successful management requires the effective handling of two participatory processes: the stakeholder water management process and the co-engineering process required to organise this. The book provides practical methods for supporting improved participatory processes, including the application of theory and models to aid decision-making. International case studies of these applications from Australia, Europe and all over the world, including Africa, are used to examine negotiations and leadership approaches, and their effects on the participatory stakeholder processes. This international review of participatory water governance forms an important resource for academic researchers in hydrology, environmental management and water policy, and also practitioners and policy-makers working in water management.

The Inter-American Development Bank (IDB), in cooperation with the International Water Association (IWA), has developed a rating system that assesses the performance of water and sanitation service providers in a comprehensive way. AquaRating: Un estandar internacional para evaluar los servicios de agua y saneamiento aims to provide an industry standard for utilities. The innovative rating system seeks the improvement of the service delivered by means of a rigorous and systematic assessment. AquaRating comprises more than 100 assessment elements organized in eight rating areas: Service Quality, Efficiency in the Planning and Execution of Investments, Operating Efficiency, Business Management Efficiency, Financial Sustainability, Access to Service, Corporate Governance, Environmental Sustainability. Each of the assessment elements and consecutively rating areas is assigned a rating (from 0 to 100), which in turn are aggregated into a single rating for the utility. Assessment elements consist of qualitative good practices and quantitative indicators. The total compliance with practices and achievement of the most demanding indicators levels means delivery of an excellent service and, therefore, awards a maximum rating of 100 points. AquaRating takes into account the quality of the information supporting the ratings results by correcting the rating for the reliability level of such information. The rating results are certifiable thanks to an independent audit of the supporting information. The expected benefits of the system are manifold: * Utilities - Identify areas of improvement, receive guidance and monitor progress over time. - Obtain an external and credible performance rating, which contributes to foster reputation, accountability and acceptance by key stakeholders, gain access to new markets and finance, and attract qualified staff. - Get access to a knowledge and assessment framework that fosters continuous learning. * Governments, regulators and development agencies - Use the system to stimulate utilities to maintain or improve their performance and to target technical assistance and finance according to the specific opportunities for improvement identified. * Consumers - Obtain better services in terms of access, quality, efficiency, sustainability and transparency.

Since the 1980s a major change took place in public policies for water resources management. The role of governments shifted under this reform process from an emphasis on investment in the development, operation and maintenance of water infrastructure to a focus on managing water resources systems by stipulating general frameworks and defining key principles for water allocation. This interdisciplinary research examines how this water reform process unfolds within four African waterscapes that are historically constituted by natural and social processes. The study analyzes the interplay between public policies designed and implemented by government agencies and the institutions that govern access to and control over water resources among groups of agricultural water users. The findings of this research show that the water reform policies have led to similar outcomes in dissimilar contexts and that water policy only to a limited extent leads to progressive institutional change concerning agricultural water use, especially in this neoliberal era. Moreover, this research shows that excluding targeted investments in the development of hydraulic infrastructure for historically disadvantaged groups has narrowed the options of the governments to redress the colonial legacy and the capacity of small-scale farmers to move their livelihood beyond subsistence.

After World War II, international development became the world leading development model, but its effectiveness is much debated. Nowadays, it is acknowledged that international development can effectively support development through knowledge and capacity development (KCD). Nonetheless, understanding what capacity really consists of in operational terms and what its development entails remains a challenge. This book investigates KCD processes in water utilities in Sub-Saharan Africa. The three cases analysed reveal that the learning impact of KCD on utilities depends on whether they are able to close their learning cycle, i.e., to ensure that improved capacity is also translated into mainstream behaviour. This finding challenges conventional wisdom for which KCD translates "automatically" into improved performance. Hence the need to focus KCD evaluation on both capacity improvement and capacity application. The proposed learning-based framework for KCD identifies two distinct but interrelated stages in KCD, namely knowledge transfer and knowledge absorption. Knowledge absorption usually takes time due to slow organisational processes that govern it. However, in practice it is often taken for granted. The framework also identifies the key factors that shape learning processes in water utilities. The book argues that water utilities in Sub-Saharan Africa can reinvent themselves by embracing change management approaches and striving to become learning organisations.

This comprehensive volume describes how ecosystem services-based approaches can assist in addressing major global and regional water challenges, such as climate change, biodiversity loss, and water security in the developing world, by integrating scientific knowledge from different disciplines, such as hydrological modelling, environmental economics, psychology and international law. Empirical assessments at the national, catchment and regional levels are used to critically appraise this systemic approach, and the merits and potential limitations are presented. The practicalities of this approach with regard to water resources management, nature conservation, and sustainable business practices are discussed, and the role of society in underpinning the concept of ecosystem services is explored. Presenting new insights and perspectives on how to shape future strategies, this contributory volume is a valuable reference for researchers, academics, students and policy makers, in environmental studies, hydrology, water resource management, ecology, environmental law, policy and economics, and conservation biology.

Soil and Water Contamination, Second Edition gives a structured overview of transport and fate processes of environmental contaminants. Dealing with all topics essential for understanding and predicting contaminant patterns in soil, groundwater and surface water, it contributes to the formation of a solid basis for adequate soil and water pollution control and integrated catchment management. A unique feature of this work is that it does not treat water and soil pollution as independent processes, but as components of an integrated whole. The core of this geoscientific approach is divided into four parts: * Introduction to the basics of soil and water contamination, such as the fundamentals of environmental pollution and chemistry and the basic properties of soil, groundwater and surface water. * Source, role, and behaviour of substances in soil and water, treating natural and anthropogenic sources of nutrients, heavy metals, radionuclides and organic pollutants as well as emerging substances of concern, their physico-chemical characteristics, behaviour, and toxicity. * Transport and fate of substances in soil and water, focusing on processes of transport, exchange and transformations like advection, dispersion, adsorption kinetics and biochemical decay. Special attention is paid to the mathematical description and modelling of these processes. * Patterns of substances in soil and water, explaining spatial and temporal patterns of pollutants in soil, groundwater, and surface water, illustrated by recent case studies from fundamental and applied research. This comprehensive, successful textbook, now in its second edition, has been conscientiously updated and extended and includes many case studies, examples and exercises sections, providing undergraduate and graduate students in the Earth and Environmental Sciences with all the material necessary for the study of soil and water contamination. In addition, it can serve as a useful source of information for professionals.

Effective participatory water management requires effective co-engineering - the collective process whereby organisational decisions are made on how to bring stakeholders together. This trans-disciplinary book highlights the challenges involved in the collective initiation, design, implementation and evaluation of water planning and management processes. It demonstrates how successful management requires the effective handling of two participatory processes: the stakeholder water management process and the co-engineering process required to organise this. The book provides practical methods for supporting improved participatory processes, including the application of theory and models to aid decision-making. International case studies of these applications from Australia, Europe and all over the world, including Africa, are used to examine negotiations and leadership approaches, and their effects on the participatory stakeholder processes. This international review of participatory water governance forms an important resource for academic researchers in hydrology, environmental management and water policy, and also practitioners and policy-makers working in water management.

This book outlines the current trends and challenges in monitoring rural water and sanitation services, in particular at country level. "From Infrastructure to Services" reveals important breakthroughs in country-led and country-wide monitoring of rural and small towns water supplies. It presents a state-of-the-art of strengthening monitoring water supply and sanitation in developing countries.Now that the coverage of water and sanitation in developing countries is increasing rapidly, there is a pressing need to ensure the new services continue to work. Information and Communication Technologies (ICTs) play a part; concern about value for money in development finance and the need to protect huge investments in water and sanitation all add urgency to the task. This book is essential reading for program managers and policy makers in the water, sanitation, and hygiene sector, both in development agencies and government departments. It should also be read by researchers and students in the WASH sector."

This textbook provides a comprehensive review of the problems associated with the supply of drinking water in the developed world. Since the first edition of this book was published, water companies and regulators have been presented with numerous new challenges - global warming has seriously affected water supplies and water quality; advances in chemical and microbial analysis have revealed many new contaminants in water that were previously undetectable; and recent terrorist attacks have demonstrated how vulnerable water supplies are to contamination or disruption. This new edition includes an overview of the current and emerging problems, with potential solutions. It has been completely updated, and includes the WHO Revised Drinking Water Guidelines. An ideal textbook for courses in environmental science, hydrology, environmental health and environmental engineering; it also provides an authoritative reference for practitioners and professionals in the water supply industry.

This publication evaluates water security in Mongolia and provides analyses based from other documents and studies for a multidimensional overview of the country's water resources system and management. It recommends a path forward based on integrated water resources management as well as national and local institutional development, through a targeted investment program. The assessment is adapted from the analytical framework introduced in the Asian Water Development Outlook, a series of reports produced by the Asian Development Bank and the Asia-Pacific Water Forum.

An in-depth analysis of the impact of public utility privatization on ordinary consumers. This text traces the history of energy and water privatization and documents the community and consumer sectors' various attempts to influence the structure of privatization and regulation. It provides data on the energy and water utilities over the first period of privatization and shows that the benefits and costs of privatization have not been shared equally. Low income consumers have been particularly adversly affected and the regressive outcomes of privatization have undercut the gains that domestic comsumers have made in some areas of service provision. Concluding with an overview of the British experiment of energy and water privatization, the author argues that the privatization settlements reached by successive Conservative governments with the privatized utility companies are seriously flawed, and that the British model of privatization is inappropriate to the domain of essential public utility service.

This comprehensive volume describes how ecosystem services-based approaches can assist in addressing major global and regional water challenges, such as climate change, biodiversity loss, and water security in the developing world, by integrating scientific knowledge from different disciplines, such as hydrological modelling, environmental economics, psychology and international law. Empirical assessments at the national, catchment and regional levels are used to critically appraise this systemic approach, and the merits and potential limitations are presented. The practicalities of this approach with regard to water resources management, nature conservation, and sustainable business practices are discussed, and the role of society in underpinning the concept of ecosystem services is explored. Presenting new insights and perspectives on how to shape future strategies, this contributory volume is a valuable reference for researchers, academics, students and policy makers, in environmental studies, hydrology, water resource management, ecology, environmental law, policy and economics, and conservation biology.

This book describes the water sector as it is structured in Italy. The first part describes the legal framework which rules the sector in Italy, its evolution since the last 20 years, and its weaknesses. The second part describes the governance of Italian water utilities, distinguishing full public-owned companies from public-private partnership and private companies. The third part reports insights on water utilities performance to enquire the presence of economies by scope, scale and density in the Italian water sector, and to verify the presence of any differences in terms of efficiency and tariffs among public and private firms. The fourth part describes the investment policies carried out by water utilities, observing the total amount of per capita investments and the actual realization of planned investments. The fifth part describes if and how utilities applied water conservation practices to incentive the sustainable water use.

Over the centuries, civilisations have relied on the availability of clean and inexpensive water. This can no longer be taken for granted as the need for water continues to increase due to the pressure from a growing global population demanding higher living standards. Agriculture and industry, major users of water, are at the same time those that contribute to its contamination. Water distribution networks in urban areas, as well as soiled water collection systems, present serious problems in response to a growing population as well as the need to maintain ageing infrastructures. Many technologically feasible solutions, such as desalination or pumping systems are energy demanding but, as costs rise, the techniques currently developed may need to be re-assessed. The socio-political implications of a world short of clean, easily available water are enormous. It will lead to realignments in international politics and the emergence of new centres of power in the world. Policymakers need to be educated and advised on developing policies and regulations that will support the water systems of tomorrow. The role of society and its involvement with water is paramount. To meet the future demands for water, new standards, new training and additional support roles will best be delivered by those knowledgeable of the new technologies and direction of the industry. This volume highlights research on issues related to the nature of water, and its use and exploitation by society.

This publication guides users on applying the Screening Tool for Energy Evaluation of Projects (STEEP), which is designed to support efforts to improve energy use efficiency in water and wastewater treatment systems. The publication provides a detailed overview of STEEP and explains how to navigate the tool's various interfaces when conducting energy use assessments of proposed or existing water supply and wastewater treatment systems. Since 2017, STEEP has been under continuous development based on pilot assessments carried out in various projects financed by the Asian Development Bank. STEEP is available online and can be downloaded for free.

Beginning with the Grand Rapids Dam in the 1960s, hydroelectric development has dramatically altered the social, political, and physical landscape of northern Manitoba. The Nelson River has been cut up into segments and fractured by a string of dams, for which the Churchill River had to be diverted and new inflow points from Lake Winnipeg created to manage their capacity. Historic mighty rapids have shrivelled into dry river beds. Manitoba Hydro's Keeyask dam and generating station will expand the existing network of 15 dams and 13,800 km of transmission lines.In Our Backyard tells the story of the Keeyask dam and accompanying development on the Nelson River from the perspective of Indigenous peoples, academics, scientists, and regulators. It builds on the rich environmental and economic evaluations documented in the Clean Environment Commission's public hearings on Keeyask in 2012. It amplifies Indigenous voices that environmental assessment and regulatory processes have often failed to incorporate and provides a basis for ongoing decision-making and scholarship relating to Keeyask and resource development more generally. It considers cumulative, regional, and strategic impact assessments; Indigenous worldviews and laws within the regulatory and decision-making process; the economics of development; models for monitoring and management; consideration of affected species; and cultural and social impacts. With a provincial and federal regulatory regime that is struggling with important questions around the balance between development and sustainability, and in light of the inherent rights of Indigenous people to land, livelihoods, and self-determination, In Our Backyard offers critical reflections that highlight the need for purposeful dialogue, principled decision making, and a better legacy of northern development in the future.

Beginning with the Grand Rapids Dam in the 1960s, hydroelectric development has dramatically altered the social, political, and physical landscape of northern Manitoba. The Nelson River has been cut up into segments and fractured by a string of dams, for which the Churchill River had to be diverted and new inflow points from Lake Winnipeg created to manage their capacity. Historic mighty rapids have shrivelled into dry river beds. Manitoba Hydro's Keeyask dam and generating station will expand the existing network of 15 dams and 13,800 km of transmission lines.In Our Backyard tells the story of the Keeyask dam and accompanying development on the Nelson River from the perspective of Indigenous peoples, academics, scientists, and regulators. It builds on the rich environmental and economic evaluations documented in the Clean Environment Commission's public hearings on Keeyask in 2012. It amplifies Indigenous voices that environmental assessment and regulatory processes have often failed to incorporate and provides a basis for ongoing decision-making and scholarship relating to Keeyask and resource development more generally. It considers cumulative, regional, and strategic impact assessments; Indigenous worldviews and laws within the regulatory and decision-making process; the economics of development; models for monitoring and management; consideration of affected species; and cultural and social impacts. With a provincial and federal regulatory regime that is struggling with important questions around the balance between development and sustainability, and in light of the inherent rights of Indigenous people to land, livelihoods, and self-determination, In Our Backyard offers critical reflections that highlight the need for purposeful dialogue, principled decision making, and a better legacy of northern development in the future.

This document lays out the vision and strategy of ADB for sustainable urban development programs, projects, and technical assistance in its Pacific developing member countries from 2021 to 2025. Urban development plays a key role in contributing to stronger, healthier, and more inclusive economies in the Pacific. This document provides an overview of the key constraints to sustainable urban development and more livable cities, as well as opportunities for deepening and scaling up ADB support and engagement in the region. The priority areas highlighted for ADB's support are based on Pacific clients' ongoing and emerging needs.

A city is more than a massing of citizens, a layout of buildings and streets, or an arrangement of political, economic, and social institutions. It is also an infrastructure of ideas that are a support for the beliefs, values, and aspirations of the people who created the city. In City Water, City Life, celebrated historian Carl Smith explores this concept through an insightful examination of the development of the first successful waterworks systems in Philadelphia, Boston, and Chicago between the 1790s and the 1860s. By examining the place of water in the nineteenth-century consciousness, Smith illuminates how city dwellers perceived themselves during the great age of American urbanization. But City Water, City Life is more than a history of urbanization. It is also a refreshing meditation on water as a necessity, as a resource for commerce and industry, and as an essential-and central-part of how we define our civilization.

After a cascade of failures left residents of Flint, Michigan, without a reliable and affordable supply of safe drinking water, citizens spent years demanding action from their city and state officials. Complaints from the city's predominantly African American residents were ignored until independent researchers confirmed dangerously elevated blood lead levels among Flint children and in the city's tap water. Despite a 2017 federal court ruling in favor of Flint residents who had demanded mitigation, such efforts have been incomplete at best. Assessing the challenges that community groups faced in their attempts to advocate for improved living conditions, Tainted Tap offers a rich analysis of conditions and constraints that created the Flint water crisis. Katrinell Davis contextualizes the crisis in Flint's long and troubled history of delivering essential services, the consequences of regional water-management politics, and other forms of systemic neglect that impacted the working-class community's health and well-being. Using ethnographic and empirical evidence from a range of sources, Davis also sheds light on the forms of community action that have brought needed changes to this underserved community.