Telephone and Helpdesk Skills - A Guide to Professional English (Paperback, 2014)

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: * prepare for a call both psychologically and from an English language point of view * receive calls (if you work on reception) * leave messages * find out about another company and talk about your own company * chase people (i.e. people who have not followed up your requests) * deal with difficult calls and callers, and improve your telephone manner * use the telephone while working on a help desk or helpline * resolve language difficulties (i.e. when you cannot understand the other person's English) * improve your pronunciation * use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

General

Imprint:	Springer-Verlag New York
Country of origin:	United States
Series:	Guides to Professional English
Release date:	June 2014
First published:	2014
Authors:	Adrian Wallwork
Dimensions:	235 x 155 x 12mm (L x W x T)
Format:	Paperback
Pages:	178
Edition:	2014
ISBN-13:	978-1-4939-0637-6
Categories:	Books > Business & Economics > Business & management > Business communication & presentation > General Promotions
LSN:	1-4939-0637-2
Barcode:	9781493906376

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