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eOctopus in Hong Kong - A feasibility study (Paperback)
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eOctopus in Hong Kong - A feasibility study (Paperback)
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Research Paper from the year 2003 in the subject Business economics
- Marketing, Corporate Communication, CRM, Market Research, Social
Media, grade: 1.3 (A), The University of Hong Kong (-), 22 entries
in the bibliography, language: English, abstract: This paper
firstly examines the concept of eCurrency and how it has been used
globally, and then highlights how this could be applied in Hong
Kong. The situation in Hong Kong was assessed, and it is believed
that Octopus is able to take advantage of its strong brand name and
wide use taking its business online to an extended business model,
termed eOctopus. The eOctopus model suggests that Octopus becomes
an intermediary in online transactions where the users will have
the option to set up an online Octopus account on the web. Money
will be deducted for online and offline transactions, and money can
be added at current Octopus terminals or via Internet banking. It
will also allow users to shop and pay bills online. To test
feasibility of this proposed new online-model, a survey of mainly
undergraduate and graduate students in the School of Business and
Management at HKUST was conducted. The results were found to be
favourable to the proposed eOctopus model. Most significantly, the
majority of respondents stated that they would use eOctopus because
of Octopus brand name. Further, an interview was conducted with
Professor Tam of HKUST for his feedback on the proposed eOctopus
model. Mr Tam commented that a key service that eOctopus can
provide is micro-payment where credit card payments are not
feasibly. According to Professor Tam, the eOctopus model is
sensible and workable, though some technical issues would have to
be addressed before a possible implementation. Given the current
development concerning the introduction of a smartcard (including
an eCertificate function) to replace the existing Hong Kong ID
card, synergies are expected to exist if Octopus were to work
together with the government on this issue. Sin
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