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Customer Satisfaction Measurement for ISO 9000: 2000 (Hardcover) Loot Price: R5,821

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Repayment Terms: R546 pm x 12*

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Customer Satisfaction Measurement for ISO 9000: 2000 (Hardcover): Bill Self, Greg Roche

Customer Satisfaction Measurement for ISO 9000: 2000 (Hardcover)

Bill Self, Greg Roche; Edited by Nigel Hill

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Loot Price R5,821 Discovery Miles 58 210 | Repayment Terms: R546 pm x 12*

Expected to ship within 12 - 19 working days

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For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Release date:	November 2017
First published:	2002
Authors:	Bill Self • Greg Roche
Editors:	Nigel Hill
Dimensions:	234 x 156mm (L x W)
Format:	Hardcover
ISBN-13:	978-1-138-46445-2
Categories:	Books > Business & Economics > Economics > General Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Promotions
LSN:	1-138-46445-7
Barcode:	9781138464452