Quality - in the broadest sense of the term - is the true
differentiator in today's age of economic uncertainty and
disruptive technology. As over-the-counter and other low cost
distribution systems of hearing aid technology gain in popularity,
the audiologist is challenged to maintain a thriving practice.
Audiologists that are able to differentiate their practice based on
quality service delivery are able to maintain success- - even in
times of great economic uncertainty. Quality in Audiology provides
a detailed road map for how both clinicians and business managers
alike can apply various components of Six Sigma, Total Quality
Management and other quality initiatives to improve both the
delivery of services to patients and the overall performance of
their practice. It covers everything from the reception area to the
marketing and operations of the practice. This book provides
readers with several tools as well as a step-by-step plan for
improving quality across all facets of their practice.
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