The purpose of our book is to share with our readers some insights
we have acquired over the years in our administrative experience
implementing change and reforms. Two areas that are critical for
any reform to succeed are the way communications and conflicts are
handled. We have included a chapter on interpersonal communications
that describes five basic communication skills. We have also
included a chapter on conflict with provides a number of insights
on how to handle conflicts and how to avoid conflicts. Successfully
dealing with communications and conflict are essential for
improving levels of openness and trust. Crucial for school culture
and climate are low levels of openness and trust. There is little
agreement amongst faculty that they are open and trusting with each
other. This creates a guarded environment where energy is being
spent in a protective mode. Motivation that should go towards
improving instruction is diverted to make sure teachers stay out of
trouble. Improving levels of openness and trust is a thread
throughout the book, as is the concept of servant leadership. If
administrators and teachers are perceived as servants as opposed to
self-serving, an improvement in levels of openness and trust will
result. The authors describe a number of activities for principals
so they can practice the servant leadership style that is essential
in order to enhance a school's culture and climate. One of the
activities addresses bullying behavior. Bullying behavior must be
addressed if there is to be a positive school culture and climate.
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