0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

How to Deal with Difficult Customers - 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent (Hardcover, New) Loot Price: R554
Discovery Miles 5 540
You Save: R57 (9%)

How to Deal with Difficult Customers - 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent (Hardcover, New)

Dave Anderson

 (sign in to rate)
List price R611 Loot Price R554 Discovery Miles 5 540 You Save R57 (9%)

Bookmark and Share

Expected to ship within 10 - 15 working days

Praise for "How to Deal with Difficult Customers"

"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida

"Anderson knocks another one out of the park with "How to Deal with Difficult Customers"! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process."
--Mike Roscoe, Editor in Chief, "Dealer Magazine"

"I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice."
--Warren Lada, Senior Vice President, Saga Communications

"An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group

"Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process."
--Dan Janal, President, PRleads.com

"What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliverresults year-in and year-out, read, re-read, and apply the lessons of this book."
--Randy Pennington, author, "Results Rule!"

General

Imprint: John Wiley & Sons
Country of origin: United States
Release date: December 2006
First published: October 2006
Authors: Dave Anderson
Dimensions: 223 x 144 x 17mm (L x W x T)
Format: Hardcover
Pages: 157
Edition: New
ISBN-13: 978-0-470-04547-3
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 0-470-04547-7
Barcode: 9780470045473

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

Partners