Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
|
Buy Now
The Reference Interview Today - Negotiating and Answering Questions Face to Face, on the Phone, and Virtually (Paperback)
Loot Price: R1,655
Discovery Miles 16 550
|
|
The Reference Interview Today - Negotiating and Answering Questions Face to Face, on the Phone, and Virtually (Paperback)
Expected to ship within 12 - 17 working days
|
Donate to Against Period Poverty
Total price: R1,675
Discovery Miles: 16 750
|
More an art than a science, the reference interview requires not
only knowing a specific set of skills, but also how to apply those
skills in an ever-changing world. Good reference interviews
accomplish three goals: establishing contact with the user,
determining what the user s information need actually is, and
checking to make sure that the answer actually meets that need
completely. Built around timeless service principles including
Ranganathan s Five Laws, The Reference Interview Today: Negotiating
and Answering Questions Face to Face, on the Phone, and Virtually
is a practical field guide to conducting reference interviews in
every modality: face-to-face, phone, chat, text, virtual world such
as Second Life, and even mashup reference interviews where multiple
modalities are used to answer the question. Following a concise
presentation of reference interview basics, the heart of the book
is 12 different reference interview scenarios set in different
modes and demonstrating a specific principle. Each of these twelve
follows a similar construction: a general overview of the principle
(for example, save the time of the reader), a script of the
reference interview, and then learning questions designed to
demonstrate the principle(s) as illustrated in the script. Examples
range from assisting faculty members with scholarly resources to
helping a high school student with a paper to assisting a
hairdresser with a reference question. One scenario is based in the
year 2025 to emphasize the timeless nature of reference service.
Seamlessly combining both time-honored principles and multiple
technologies, this practical book demonstrates how librarians can
be as relevant and necessary in the digital age as in the print
world. Appropriate for both novice and experienced librarians as
well as for LIS students, this concise handbook speaks to those
working in or preparing for careers in public, school, academic,
and special libraries.."
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.