An introduction to decision science with an emphasis on queueing
theory. Decision science methods are examined to determine an
appropriate method for analyzing call centers. A hybrid queueing
theory/simulation model is discussed as a method of analyzing call
center operational characteristics.
General
| Imprint: |
Lulu.Com
|
| Country of origin: |
United States |
| Release date: |
April 2011 |
| First published: |
April 2011 |
| Authors: |
David A. Brown
|
| Dimensions: |
229 x 152 x 8mm (L x W x T) |
| Format: |
Paperback - Trade
|
| Pages: |
152 |
| ISBN-13: |
978-1-257-62396-9 |
| Categories: |
Books >
Business & Economics >
General
|
| LSN: |
1-257-62396-6 |
| Barcode: |
9781257623969 |
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