The growing focus on performance review and monitoring means that
awareness and use of performance indicators has increased
throughout a number of public services. Set within a national
context, this book reviews the historical development and
measurement issues of performance indicators within social care and
the public sector for older people. It then provides an approach to
effective local performance measurement in services for older
people and an organizing framework within which organizations can
arrange their performance appraisal for older people's services.
The development of performance review in social care of older
people is examined, as is the process of developing local
performance measures and engaging staff in enquiry and quality
management. The book also reviews the process of developing
performance indicators and their utilization at an agency level.
Performance Indicators in Social Care for Older People will be of
particular interest in the UK for local service providers who are
developing approaches for local performance review. It will also be
of interest internationally, especially in countries where services
for older people are currently developing in a similar direction.
General
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