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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour
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Learning by Example - Imitation and Innovation at a Global Bank (Paperback)
Loot Price: R1,130
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Learning by Example - Imitation and Innovation at a Global Bank (Paperback)
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In business, as in other aspects of life, we learn and grow from
the examples set by others. Imitation can lead to innovation. But
in order to grow innovatively, how do businesses decide what firms
to imitate? And how do they choose what practices to follow?
Learning by Example takes an unprecedented look at the benchmarking
initiative of a major financial institution. David Strang closely
follows twenty-one teams of managers sent out to observe the
practices of other companies in order to develop recommendations
for change in their own organization. Through extensive interviews,
surveys, and archival materials, Strang reveals that benchmarking
promotes a distinctive managerial regime with potential benefits
and pitfalls. He explores the organizations treated as models of
best practice, the networks that surround a bank and form its
reference group, the ways managers craft calls for change, and the
programs implemented in the wake of vicarious learning. Strang
finds that imitation does not occur through mindless conformity.
Instead, managers act creatively, combining what they see in
external site visits with their bank's strategic objectives,
interpreted in light of their understanding of rational and
progressive management. Learning by Example opens the black box of
interorganizational diffusion to show how managers interpret,
advocate, and implement innovations
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