In the most comprehensive work on the subject published to date,
McCabe presents a thorough analysis of internal dispute resolution
systems in 78 of the nation's leading nonunion companies. The
study's primary focus is on the procedural requirements involved in
processing employee complaints for companies desiring to establish
or improve internal grievance resolution programs. Three major
types of procedures are examined in depth: nonunion grievance
arbitration systems, nonunion internal tribunals and peer review
systems, and nonunion open-door policies and formal appeal
systems.
McCabe's organizing precept is the belief that it is always in
management's own self interest to recognize the need for sound and
equitable nonunion complaint and grievance procedures. Following
his analysis of complaint procedures as stipulated in the employee
relations manuals of the 78 companies under study, McCabe appraises
the effectiveness of these procedures in actual practice. He
demonstrates that in order to be successful, each company must
tailor an individualized package of dispute resolution techniques
to fit its own corporate philosophy of employer-employee relations.
A comprehensive literature review and a bibliography for both
practitioners and scholars of strategic human resources management
complete this definitive study of dispute resolution in nonunion
settings.
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