Am I Great at Customer Service? - 25 Characteristics of People Great at Customer Service (Paperback)

Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you're the best you can be at customer service? If so, you need to ask yourself one question: "Am I Great at Customer Service?" This book showcases the 25 qualities of people who are great at customer service - not just good, but GREAT! You'll learn about the attitudes of the customer service stars. You'll learn what techniques they use when in front of the customer. And you'll learn what they do to shine even when the customer's not around. Each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point. And each chapter ends with the opportunity for you to think about...well, YOU! In the end, you'll learn specifically what you need to do to become GREAT at customer service!

General

Imprint:	CreateSpace
Country of origin:	United States
Release date:	July 2010
First published:	July 2010
Authors:	Ed Gagnon
Dimensions:	203 x 133 x 9mm (L x W x T)
Format:	Paperback - Trade
Pages:	164
ISBN-13:	978-1-4528-4501-2
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	1-4528-4501-8
Barcode:	9781452845012

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!