This volume provides a comprehensive overview of current reforms in
public sector quality management in Eastern Europe. Comparisons are
made with trends in Western European countries to draw out the
lessons emerging from current developments (including
e-governance). Case studies from twelve countries and five
comparative and conceptual studies identify how quality is put into
practice, how the level of quality is assessed through quality
accreditation systems and how e-government and citizen involvement
may help to improve public service quality. The findings make
essential reading for academics and students in public policy and
public administration who are interested in modernization of the
public sector from an international perspective. It also provides
helpful guidance for reformers who want to try new approaches to
improving the quality of public services.
General
| Imprint: |
Routledge
|
| Country of origin: |
United Kingdom |
| Release date: |
September 2020 |
| First published: |
2004 |
| Authors: |
Elke L�ffler
|
| Dimensions: |
229 x 152 x 23mm (L x W x T) |
| Format: |
Paperback
|
| Pages: |
273 |
| ISBN-13: |
978-0-367-66737-5 |
| Categories: |
Books >
Business & Economics >
General
|
| LSN: |
0-367-66737-1 |
| Barcode: |
9780367667375 |
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