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Books > Professional & Technical > Technology: general issues > Engineering: general
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Command and Control: The Sociotechnical Perspective (Paperback)
Loot Price: R1,709
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Command and Control: The Sociotechnical Perspective (Paperback)
Series: Human Factors in Defence
Expected to ship within 12 - 17 working days
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Military command and control is not merely evolving, it is
co-evolving. Technology is creating new opportunities for different
types of command and control, and new types of command and control
are creating new aspirations for technology. The question is how to
manage this process, how to achieve a jointly optimised blend of
socio and technical and create the kind of agility and
self-synchronisation that modern forms of command and control
promise. The answer put forward in this book is to re-visit
sociotechnical systems theory. In doing so, the problems of 21st
century command and control can be approached from an alternative,
multi-disciplinary and above all human-centred perspective. Human
factors (HF) is also co-evolving. The traditional conception of the
field is to serve as a conduit for knowledge between engineering
and psychology yet 21st century command and control presents an
altogether different challenge. Viewing military command and
control through the lens of sociotechnical theory forces us to
confront difficult questions about the non-linear nature of people
and technology: technology is changing, from platform centric to
network centric; the interaction with that technology is changing,
from prescribed to exploratory; and complexity is increasing, from
behaviour that is linear to that which is emergent. The various
chapters look at this transition and draw out ways in which
sociotechnical systems theory can help to understand it. The
sociotechnical perspective reveals itself as part of a conceptual
toolkit through which military command and control can be
transitioned, from notions of bureaucratic, hierarchical ways of
operating to the devolved, agile, self-synchronising behaviour
promised by modern forms of command and control like Network
Enabled Capability (NEC). Sociotechnical system theory brings with
it a sixty year legacy of practical application and this real-world
grounding in business process re-engineering underlies the entire
book. An attempt has been made to bring a set of sometimes abstract
(but no less useful) principles down to the level of easy examples,
design principles, evaluation criteria and actionable models. All
of these are based on an extensive review of the current state of
the art, new sociotechnical/NEC studies conducted by the authors,
and insights derived from field studies of real-life command and
control. Time and again, what emerges is a realisation that the
most agile, self-synchronising component of all in command and
control settings is the human.
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