Service Productivity Management is an in-depth guide to using the
most powerful available benchmarking technique to improve service
organization performance - Data Envelopment Analysis (DEA). It
outlines the use of DEA as a benchmarking technique. It identifies
high costs service units. It isolates specific changes to each
service unit to elevate their performance to the best practice
services level providing high quality service at low cost. And most
important, it guides the improvement process. The discussion and
methods are all supported by case-study applications to
organizations that have sought and have successfully improved its
performance. The techniques discussed in the book are accessible to
any and all managers with access to Microsoft Excel spreadsheet
software (Excel). Step-by-step guidance is provided to enable any
reader to apply DEA and the Excel software to their organization
with a ready-to-use DEA software CD for Microsoft Excel Add-in to
run DEA analyses on any set of organizations of interest.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
