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The Patient Paradigm Shifts - Profiling the New Healthcare Consumer (Paperback)
Loot Price: R461
Discovery Miles 4 610
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The Patient Paradigm Shifts - Profiling the New Healthcare Consumer (Paperback)
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List price R548
Loot Price R461
Discovery Miles 4 610
You Save R87 (16%)
Expected to ship within 10 - 15 working days
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Donate to Against Period Poverty
Total price: R471
Discovery Miles: 4 710
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The dynamics of healthcare are shifting the patient paradigm in
dramatic ways. The former patient is now both a consumer and a
customer. The mantra of this new consumer is "convenient, fast,
simple, and high value." Their expectations for healthcare are
similar to what they experience in other industries such as
transportation, banking, short-stay rental housing, retail shopping
online, same-day deliveries, and more. Smart mobile devices enable
the customer to conduct transactions at any place and at any time,
and without waiting in line. Healthcare providers need to offer
customer service experiences similar to Apple, Amazon, Nordstrom,
and other benchmark companies in order to stay competitive. The
mindset of the new patient-turned-consumer has fundamentally
shifted and there is no looking back. Anyone connected to
healthcare needs to learn the profiles of the new consumer, better
understand their behaviors, and comprehend their expectations as
customers who have a choice. The patient paradigm shifts tells you
everything a successful business needs to know about the powerful
new healthcare consumer.
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