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Divergent Hallways - Resident Advisors' Perspectives on the Management of Cross-Cultural Conflict (Paperback)
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Divergent Hallways - Resident Advisors' Perspectives on the Management of Cross-Cultural Conflict (Paperback)
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This thesis explores the management of cross-cultural conflict by
Resident Advisors (RA) at the University of Victoria in British
Columbia, Canada. A total of twelve RAs were interviewed on the
policies and expected practices of RAs, how these policies are
implemented and whether these policies are effective in resolving
crosscultural conflict. This research analyzes and demonstrates
that besides conflict itself, the discourse of conflict--how one
speaks about conflict--and its representation are equally
important. In many circumstances, the cultural discourse and its
representation are not only a major part of the problem, but even a
source of it. I argue that a narrow conceptualization of culture in
the expected dispute resolution practices of RAs constrains the
management of disputes between residents. Examples of disputes
pertaining to nationality, racial and sexual discrimination, drugs,
and alcohol illustrate the use of culture as a controlling factor
in conflict, defining culture as bounded and discrete. This
neglects the underlying structural issues at play, serving only to
reproduce conflict and to ensure that social and economic
inequities are passed on.
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